we can't change the name on our business page, we are the administrator, it keeps giving us an error
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we can't change the name on our business page, we are the administrator, it keeps giving us an error
Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Fred,
Thanks for waiting. Im here to help. Can you please provide the exact error message that you get when you tried to change the name of your page?
Content not found-the page you requested cannont be displayed right now may be temporairly unavailable the link you clicked maybe broken or expired or you may not have permission to view this page
Are you using a computer or a mobile device?
mobile
Do you have computer that we can use to check if we will have the same issue?
i do not know my password, I am the admin of the account. I tried to reset from my laptop but a reset code was never sent to my email.
Can we use the laptop to troubleshoot the Facebook business page?
I am worried if I attempt another reset I will be permanently locked out and I cannot afford to have that happen on the business account
Dont worry I will help you with your issue. Are you chatting with me on the mobile or on the laptop?
from desk top but I have both my mobile and lap top also avail
Do you mind if I connect to your computer so I can check and help you fix your issue?
to my lap top?
On what device you are chatting with me right now?
this is my husbands desk top, is there a way to connect thru my personal laptop instead?
Let me call you please dont close this chat window. Thanks
ok
Dear Fred, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified : Unable to change the name of their business page
Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to login to their account on the computer / Added the email address as primary contact on Facebook / Assisted to change the name / Successfully change the name of their page / No other issues raised / Customer is happy with the assistance / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
Byron Narciso
Facebook Expert
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