we can't change the name on our business page, we are the administrator, it keeps giving us an error

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Customer

we can't change the name on our business page, we are the administrator, it keeps giving us an error

Last updated
Rofel Lantican
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Facebook Expert

Hi Fred,

Thanks for waiting. Im here to help. Can you please provide the exact error message that you get when you tried to change the name of your page?

Posted
Customer

Content not found-the page you requested cannont be displayed right now may be temporairly unavailable the link you clicked maybe broken or expired or you may not have permission to view this page

Posted
Rofel Lantican
Facebook Expert

Are you using a computer or a mobile device?

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Customer

mobile

 

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Rofel Lantican
Facebook Expert

Do you have computer that we can use to check if we will have the same issue?

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Customer

i do not know my password, I am the admin of the account.  I tried to reset from my laptop but a reset code was never sent to my email.

Posted
Rofel Lantican
Facebook Expert

Can we use the laptop to troubleshoot the Facebook business page?

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Customer

I am worried if I attempt another reset I will be permanently locked out and I cannot afford to have that happen on the business account

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Rofel Lantican
Facebook Expert

Dont worry I will help you with your issue. Are you chatting with me on the mobile or on the laptop?

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Customer

from desk top but I have both my mobile and lap top also avail

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Rofel Lantican
Facebook Expert

Do you mind if I connect to your computer so I can check and help you fix your issue?

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Customer

to my lap top?

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Rofel Lantican
Facebook Expert

On what device you are chatting with me right now?

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Customer

this is my husbands desk top, is there a way to connect thru my personal laptop instead?

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Rofel Lantican
Facebook Expert

Let me call you please dont close this chat window. Thanks

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Customer

ok

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Rofel Lantican
Facebook Expert

Dear Fred, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.


Issue identified : Unable to change the name of their business page


Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to login to their account on the computer / Added the email address as primary contact on Facebook / Assisted to change the name / Successfully change the name of their page / No other issues raised / Customer is happy with the assistance / Issue Resolved / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

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