Create a Facebook group and I can't scroll it down but a few other groups also not loaded or can't scroll in there

Answer

Customer

Create a Facebook group and I can't scroll it down but a few other groups also not loaded or can't scroll in there

Last updated 8/20/2020

Ferdinand Aquino

Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated 8/20/2020

Ferdinand Aquino

Facebook Expert

Hi Attila,

Thank you for waiting!

are you using a computer to navigate thru Facebook?

 

Posted 8/20/2020

Ferdinand Aquino

Facebook Expert

Hi Attila,

Seems the phone number you provided is incorrect.

Im here to assist you with your Facebook question.

May I ask If you are using a computer to navigate thru Facebook?

Posted 8/20/2020

Customer

My English phone number is + ***-***-**** 48

Posted 8/20/2020

Ferdinand Aquino

Facebook Expert

Alrighty Thanks for that,

Do you use a computer to navigate Facebook?

 

Posted 8/20/2020

Customer

I am using iMac anyway

Posted 8/20/2020

Ferdinand Aquino

Facebook Expert

Ok, Can we do a screenshare so we can check what your issue is?

Posted 8/20/2020

Customer

Yes I have TEAMVIEWER if yo want

Posted 8/20/2020

Ferdinand Aquino

Facebook Expert

Ok Whats the ID and pass

Posted 8/20/2020

Customer

ID: ***-***-****

Posted 8/20/2020

Customer

pass:k768nx

Posted 8/20/2020

Ferdinand Aquino

Facebook Expert

Dear Attila, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified :

Facebook group will not scroll down

Solution Implemented :

Remote support / can connect thru phone

Assisted in reporting the issue to Facebook as it is a know problem with Facebook but it resolves over time.

Advised customer on a workaround and how to navigate the group page temporarily and see the posts and respond.

Advised that the issue will resolve over time

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 8/20/2020

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