I have a business page and I dont seem to be the admin any longer. cant figure out how to login or even fix this.
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I have a business page and I dont seem to be the admin any longer. cant figure out how to login or even fix this.
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Please click the link below and select "Lost access to a page link" and then follow the steps that are next.
Hello Charles, I still have a big problem. I couldnt fill out the form to tell them I must have been hacked. The form comes up but you cant type anywhere on the form. I tried it from two computers. the form is shown here.
May I have the email address linked to your facebook account?
d**e@blazerexhibits.com
Facebook tries their best to get back to every user who has reported an issue. Due to the large volume, they may take anywhere from 5 days to 2 weeks
Do not worry, please. I am dedicated to help you resolve the issue to the best of my abilities. Kindly keep me informed as and when you receive any response from Facebook, so I can offer you continued assistance most appropriately
I am working on this right now trying to gget your admin rights back.
Please let me know any updates regarding your quetion today?
I dont understand. Are you still trying to get me admin rights. How will i know when I have them?
I am still trying to get your admin rights back right now
ok, thanks. Hope you can do it.
Sorry for taking so long I'm still working on this
Can wew try a remote connection to try to get your admin rights back?
Are you sure I dont have the admin rights? I am not sure how to check. I dont use it, one of my employees does our posts and cant get in.
A bit nervous about anyone going into my computer. Any way around it?
Yes I am still trying to get your admin rights back please use the link I put in the chat to submit to Facebook
Sorry I didnt see this message.
I dont see any chat? where on facebook do I send it?
If you need to logon my computer lets do it.
Can we try a remote session its free and I will guide you through the steps remotely?
All you have to do is download anydesk from the web and click free for perosnal use and install it, then give me the access code?
ok, can we set up a time? I dont get a message when you reply and I am working on two different machines at home and work.
I am pacific time. Can you do it at 8AM my time? thx
We can do it right now if thats a great time for you?
May I have the code form anydesk and I can perform a remote connection as well?
yes. let me load it real quick
Please take your time.
270 169 942
One moment while I connect?
Remote session performed. Submited a request to facebook to regain admin rights.
what they sent:
Hi,
Thanks for contacting us. Based on the information provided, it is unclear whether you're making an intellectual property claim or requesting an admin change for a Page or group.
Please note that intellectual property claims can result in the permanent removal of the content you're reporting from Facebook. We can't change the admins of a Page or group based on an intellectual property claim.
If you're requesting an admin change for a Page or group, a different team at Facebook might be able to help you with that issue. If you'd like us to forward your request to that team, please reply to this message with the following information:
- A link to the Facebook profile of the person requesting an admin change for a Page or group. If you're submitting this request on behalf of someone else, please provide a link to their profile, and the team will follow up with them directly.
- A link to the Facebook Page or group you're requesting an admin change for.
If instead you'd like to continue with your intellectual property claim, understanding that the reported content may be removed from Facebook, please respond to this message confirming this and we will look into the matter further.
Thanks,
Reese
Facebook
I sent another email to her explaining the situation
All youo have to so is reply to facebook stating you you need admin access back to your page and the follwing info below:
- A link to the Facebook profile of the person requesting an admin change for a Page or group. If you're submitting this request on behalf of someone else, please provide a link to their profile, and the team will follow up with them directly.
- A link to the Facebook Page or group you're requesting an admin change for.
Very sorry for taking so long to repsond back to you as well.
Thanks
Very welcome and please keep me posted when facebook responds.
response:
Hi Dave,
Thanks for your report. Please note that this form is only for reporting violations and/or infringements of your legal rights, such as copyright or trademark. Our team don`t support other types of reports. Based on the information you provided, it seems you may be looking for help with a Page admin issue.
This is a no-reply message, but we shared your report with the team that handles Page admin issues since they're best equipped to help resolve your issue.
If you think your legal rights, such as copyright or trademark, are being violated or infringed, please file a new report:
https://www.facebook.com/help/
If you'd like to learn more about reporting violations of your intellectual property rights, please visit the Intellectual Property section of the Help Center:
https://www.facebook.com/help/
Thanks,
Ryan
Facebook
response: Had some SEO company in India I fired around 6 months ago. Wondering if they did it.
Hi,
Thanks for contacting us. We couldn't confirm that any of the admins of the Page Blazer Exhibits & Events had their accounts compromised, so we can't make any changes to it or add your Facebook account as an admin.
If you were removed as a Page admin, you'll have to ask another admin directly to add you back as an admin of the Page. Keep in mind that anyone listed as a Page admin can change other people's Page roles.
You can learn more about the different kinds of Page roles in the Help Center:
https://www.facebook.com/help/
Yes that is probablt the cause of the issue. Is there anyway that you can contact him and have him add you back as an admin then you can delete him as an admin as well
probably not. Not a happy break up. anyway around that and I am only guessing that might be it.
Is there anything else that I can do for you?
Byron Narciso
Facebook Expert
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