I have a business page and I dont seem to be the admin any longer. cant figure out how to login or even fix this.

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Customer

I have a business page and I dont seem to be the admin any longer. cant figure out how to login or even fix this.

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

Please click the link below and select "Lost access to a page link" and then follow the steps that are next.

 

https://www.facebook.com/help/contact/ ***-***-**** 104383

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Customer

Hello Charles, I still have a big problem. I couldnt fill out the form to tell them I must have been hacked. The form comes up but you cant type anywhere on the form. I tried it from two computers. the form is shown here.

screen capture

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Charles Totherow
Facebook Expert

May I have the email address linked to your facebook account?

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Customer

d**e@blazerexhibits.com

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Charles Totherow
Facebook Expert

Facebook tries their best to get back to every user who has reported an issue. Due to the large volume, they may take anywhere from 5 days to 2 weeks

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Charles Totherow
Facebook Expert

Do not worry, please. I am dedicated to help you resolve the issue to the best of my abilities. Kindly keep me informed as and when you receive any response from Facebook, so I can offer you continued assistance most appropriately

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Charles Totherow
Facebook Expert

I am working on this right now trying to gget your admin rights back.

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Charles Totherow
Facebook Expert

Please let me know any updates regarding your quetion today?

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Customer

I dont understand. Are you still trying to get me admin rights. How will i know when I have them?

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Charles Totherow
Facebook Expert

I am still trying to get your admin rights back right now

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Customer

ok, thanks. Hope you can do it.

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Charles Totherow
Facebook Expert

Sorry for taking so long I'm still working on this

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Charles Totherow
Facebook Expert

Can wew try a remote connection to try to get your admin rights back?

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Customer

Are you sure I dont have the admin rights? I am not sure how to check. I dont use it, one of my employees does our posts and cant get in.

A bit nervous about anyone going into my computer. Any way around it?

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Charles Totherow
Facebook Expert

Yes I am still trying to get your admin rights back please use the link I put in the chat to submit to Facebook

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Customer

Sorry I didnt see this message.

 

I dont see any chat? where on facebook do I send it?

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Customer

If you need to logon my computer lets do it.

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Charles Totherow
Facebook Expert

Can we try a remote session its free and I will guide you through the steps remotely?

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Charles Totherow
Facebook Expert

All you have to do is download anydesk from the web and click free for perosnal use and install it, then give me the access code?

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Customer

ok, can we set up a time? I dont get a message when you reply and I am working on two different machines at home and work.

 

I am pacific time. Can you do it at 8AM my time? thx

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Charles Totherow
Facebook Expert

We can do it right now if thats a great time for you?

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Charles Totherow
Facebook Expert

May I have the code form anydesk and I can perform a remote connection as well?

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Customer

yes. let me load it real quick

 

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Charles Totherow
Facebook Expert

Please take your time.

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Customer

270 169 942

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Charles Totherow
Facebook Expert

One moment while I connect?

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Charles Totherow
Facebook Expert

Remote session performed.  Submited a request to facebook to regain admin rights.

Posted
Customer

what they sent:

 

Hi,

Thanks for contacting us. Based on the information provided, it is unclear whether you're making an intellectual property claim or requesting an admin change for a Page or group.

Please note that intellectual property claims can result in the permanent removal of the content you're reporting from Facebook. We can't change the admins of a Page or group based on an intellectual property claim.

If you're requesting an admin change for a Page or group, a different team at Facebook might be able to help you with that issue. If you'd like us to forward your request to that team, please reply to this message with the following information:
- A link to the Facebook profile of the person requesting an admin change for a Page or group. If you're submitting this request on behalf of someone else, please provide a link to their profile, and the team will follow up with them directly.
- A link to the Facebook Page or group you're requesting an admin change for.

If instead you'd like to continue with your intellectual property claim, understanding that the reported content may be removed from Facebook, please respond to this message confirming this and we will look into the matter further.

Thanks,

Reese
Facebook

Posted
Customer

I sent another email to her explaining the situation

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Charles Totherow
Facebook Expert

All youo have to so is reply to facebook stating you you need admin access back to your page and the follwing info below:

 

- A link to the Facebook profile of the person requesting an admin change for a Page or group. If you're submitting this request on behalf of someone else, please provide a link to their profile, and the team will follow up with them directly.
- A link to the Facebook Page or group you're requesting an admin change for.

Posted
Charles Totherow
Facebook Expert
Facebook tries their best to get back to every user who has reported an issue. Due to the large volume, they may take anywhere from 5 days to 2 weeks
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Charles Totherow
Facebook Expert

Very sorry for taking so long to repsond back to you as well.

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Customer

Thanks

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Charles Totherow
Facebook Expert

Very welcome and please keep me posted when facebook responds.

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Customer

response:

Hi Dave,

Thanks for your report. Please note that this form is only for reporting violations and/or infringements of your legal rights, such as copyright or trademark. Our team don`t support other types of reports. Based on the information you provided, it seems you may be looking for help with a Page admin issue.

This is a no-reply message, but we shared your report with the team that handles Page admin issues since they're best equipped to help resolve your issue.

If you think your legal rights, such as copyright or trademark, are being violated or infringed, please file a new report:
https://www.facebook.com/help/contact_us.php?id= ***-***-**** 58952?ref=cr

If you'd like to learn more about reporting violations of your intellectual property rights, please visit the Intellectual Property section of the Help Center:
https://www.facebook.com/help/intellectual_property?ref=cr

Thanks,

Ryan
Facebook

Posted
Customer

response: Had some SEO company in India I fired around 6 months ago. Wondering if they did it.

 

Hi,


Thanks for contacting us. We couldn't confirm that any of the admins of the Page Blazer Exhibits & Events had their accounts compromised, so we can't make any changes to it or add your Facebook account as an admin.

If you were removed as a Page admin, you'll have to ask another admin directly to add you back as an admin of the Page. Keep in mind that anyone listed as a Page admin can change other people's Page roles.

You can learn more about the different kinds of Page roles in the Help Center: 
https://www.facebook.com/help/ ***-***-**** 98410?ref=cr

Posted
Charles Totherow
Facebook Expert

Yes that is probablt the cause of the issue.  Is there anyway that you can contact him and have him add you back as an admin then you can delete him as an admin as well

Posted
Customer

probably not. Not a happy break up. anyway around that and I am only guessing that might be it.

Posted
Charles Totherow
Facebook Expert

Is there anything else that I can do for you?

Posted

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