I want do run a security audit on my Facebook and Instagram account as I may have been compromised

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Customer

I want do run a security audit on my Facebook and Instagram account as I may have been compromised

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

There are a list of steps to take to secure your account

The first step is to change your password on your Facebook

Second step is to look through your friends list and make sure that there that person who is trying to hack your account is not on your friends list

 

The third step is to turn on two step verification in which Facebook will ask for your phone number and send a code to your phone for verification

The forth step is two check login locations and make sure all login locations are from your location another words not from another country for example

 

The fifth step is to check your Facebook posts and make sure all posts are from you only or any other admins that you assigned to your page

 

Posted
Charles Totherow
Facebook Expert

please do all the steps and this will ensure that your account is safe

Posted
Customer

Hi Charles, 

Thanks so much, let's continue this conversation please as I have done previously all those steps you already mentioned. 

I am even using a VPN client from the same country on the account. Is it possible from my FB settings to unhide the actual IP address of the logins? That would help a lot I guess to understand if someone else may be in control of my account which I don't think is possible. 

The things I want to check are the following:

- Behaviour around my contacts, for example people from America are always active in super late times, like 2,3,4 am so I doubt the person is genuine, can they be bots.

- Another example, when I am chatting with 2/3 people, they are all online but online once at a time reply my questions, like one person is actually controlling the three of them if it makes sense as he/she needs time to answer from one to go to the next. 

FYI, due to lack of confidence of the integrity of my account I closed it temporarily and only remained with messenger access. 

Also, are you also profficient with Instagram, I want a similar audit/security check. 

let me know what other details you want to check, please feel fee to drop your details but don't call me on whatsapp, I will arrange a skype call. 

Posted
Charles Totherow
Facebook Expert

Let me gather more information about the Instagram question and we can go over Facebook again as well please allow me 24 hours to get the correct information

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Customer

Hi Charles, I haven't heard back from you. Can u please come up with a suitable time day to touch base again. 

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Charles Totherow
Facebook Expert

With Facebook even with VPN the logins will still show a different city and also possibly different country

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Charles Totherow
Facebook Expert

If you've already reset the password enable two step verification

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Charles Totherow
Facebook Expert

He mentioned her behavior with your friends on Facebook you can look and click on the message and see what time they were online that would give you a better idea

Posted
Charles Totherow
Facebook Expert

If you look at your instant message on Facebook you can see when your friends were last active and that will tell you whether it's legit

Posted
Charles Totherow
Facebook Expert

My skype email is c**9@gmail.com. Please feel free to call me anytime

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Customer

Thanks Charles, I have added you, let me call u tomorrow

Posted
Charles Totherow
Facebook Expert

Thank you so much

Posted
Charles Totherow
Facebook Expert

Please let me know the issue is resolved or if I can help with anything as well?

Posted

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