Dell Inspiron 7000 keeps freezing, i need help Very slow to start , very slow to get online . I keep running the recovery but thats not helping .

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Dell Inspiron 7000 keeps freezing, i need help Very slow to start , very slow to get online . I keep running the recovery but thats not helping .

Last updated
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Technician

Sorry to keep you waiting?

Posted
Charles Totherow
Technician

PLease click theh link below and run the software.  after running the software, I will need the id and password for a remote conntion as well please.

https://download.teamviewer.com/download/TeamViewerQS.exe

Posted
Charles Totherow
Technician

If the computer is booting to windows please follow these instructions.

  1. Swipe your mouse on the top right and to bring up the charms bar.
  2. Click on Settings.
  3. And then click on change PC settings
  4. Click on General and then scroll down to “Remove Everything and Reinstall Windows”
  5. Click on Get started. In the Reset you PC screen click next and follow the instructions.

 

If the system is not booting to windows please follow these Instructions.

  1. Switch on the system and then switch off the system 3-4 times and then it will take you to the “Advanced boot options”
  2. In choose an option screen click on Troubleshoot and then click on Rest. This will restore the system to the Factory state.
Posted
Charles Totherow
Technician

Please let me know the issue is resolved or if I can help with anything as well?

Posted

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