Says unfortunately nook has stopped. What can I do?

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Customer

Says unfortunately nook has stopped. What can I do?

Last updated
Charles Totherow
Nook Tech

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Banres and Noble nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Nook Tech
  1. In order to switch off the tablet hold down the Power key for a short while.
  2. After that, press and hold together Volume Up + Home + Power button for a few seconds.
  3. You may release held keys when the Samsung Logo appears on the screen.
  4. Select "wipe data / factory reset" by using Volume buttons to navigate and Power button to confirm.
  5. In the next step choose "Yes -- delete all user data" to confirm whole operation.
  6. When the Recovery Mode appears again select "reboot system now".
Posted
Customer

I haven't been able to read my nook on Samsung device for months.  It says unfortunately nook has stopped.  Please fix for me.

Posted
Charles Totherow
Nook Tech

You will have to perform a factory restore.  The steps are losted below:

  1. In order to switch off the tablet hold down the Power key for a short while.
  2. After that, press and hold together Volume Up + Home + Power button for a few seconds.
  3. You may release held keys when the Samsung Logo appears on the screen.
  4. Select "wipe data / factory reset" by using Volume buttons to navigate and Power button to confirm.
  5. In the next step choose "Yes -- delete all user data" to confirm whole operation.
  6. When the Recovery Mode appears again select "reboot system now".

 

Posted
Customer

I paid for you to do this.

Posted
Charles Totherow
Nook Tech

Is your nook connected to WIFI?

Posted
Customer

Yes

Posted
Charles Totherow
Nook Tech

What is your gmail address attached to your nook?

Posted
Charles Totherow
Nook Tech

Also, do you hhave the model number of the nook?

Posted
Customer

I'll see if I can look it up.  What if I lose you?

Posted
Charles Totherow
Nook Tech

All you have to do is check your email and it will say your question has a new response. click the link below to get back to it.

Posted
Charles Totherow
Nook Tech

Please try these steps:

How to reboot my Nook?
NOOK HD/HD+ - Soft Reset and Erase and Deregister
  1. Make sure that your device has enough battery to restart.
  2. Hold down the Power button for around 20 seconds.
  3. The device will shut down after you've held the Power button long enough.
  4. Once the device is off and the screen is black release the Power button.
  5. Press the Power button to turn your NOOK back on.
Posted
Charles Totherow
Nook Tech

Please let me know what happens after the steps

Posted
Charles Totherow
Nook Tech

Please let me know the issue is resolved or if I can help with anything as well?

Posted

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