need help with photos library and backing up photos

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Customer

need help with photos library and backing up photos

Last updated
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Technician

Do you have an iphone or andriod?

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Customer

hello.  I do have iphone.  but it's not linked with iclouds photos.

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Customer
I had linked my photos library (stored on an 8 tb external drive) to icloud photos.  There were about 47,000 photos in both the icloud photos and the photos library. 
 
Two weeks ago, I decided to finally go through all of the photos in the photos library and delete as many as possible.  I deleted about 3/4 of the photos.  But when I went to icloud photos, the photos had not been deleted there.
Someone at apple couldn't figure that out, and ended up suggesting that I check the box on icloud drive preferences to keep my original high resolution on my external hard drive since there was room.  
 
After I checked that box on the icloud drive photos, all of the thousand of photos I had deleted from my photos library were downloaded from icloud photos to my external hard drive photos library.   This freaked me out to say the least.
 
I unchecked icloud drive photos box on my systems preferences window, and now am back to starting to delete from my 47K photos.  Icloud photos still has 47,000 photos.  How do I end up with a back up on icloud photos that is just the ones I'm keeping on my photos library on the external drive?
 
 
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Customer

can you advise me on what I just sent to you?

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Charles Totherow
Technician

Still reading one moment please.

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Charles Totherow
Technician

Best thing ot do in this suitation since you have all the photos backed up to an external drive is to delete all photos from icloud library.

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Charles Totherow
Technician

This way space on icloud wil lbe freed up and and you can take more pictures.

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Customer

but how do I know that the photos on on my exteran hard drive are the highest resoluation, because I delete those from icloud?

 

 

 

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Customer

I don't want to lose the highest resolution photos.  How do I know if my photoslibrary on exteran drive has the highest resoltion images

 

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Charles Totherow
Technician

Usually be default all photos are set to high resolution.  You can check each photo by right click, then properties, and shoould tell you the resolution of the picture

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Customer

I'm in icloud photos right now and right clicking on a photo doesn't open up information or properties

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Customer

I know it does that in photoslibrary on mac, but I don't see that info on icloud photos.

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Charles Totherow
Technician

If you go to your external drirve and click the photos, right click, the picture will say what resolution they are.

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Customer

Right I know that.  but how do I know that those are higher resolution than the images on icloud photos?

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Customer

How can I see info about the photo on icloud photos?

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Charles Totherow
Technician

One moment please.

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Charles Totherow
Technician

Icloud automatic saves to highest resoltion when you took a picture with your iphone.  When you download the pictures to a computer ot external device, this is always the same resolution.

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Charles Totherow
Technician

Your photos and videos are stored in iCloud exactly as you took them. All of your images are held in their original formats at full resolution — HEIF, JPEG, RAW, PNG, GIF, TIFF, HEVC, and MP4 — as well as special formats you capture with your iPhone, like slo-mo, time-lapse, 4K videos, and Live Photos.

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Charles Totherow
Technician

Which Iphone model do you have may I ask?

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Customer

Ok, so what would be the steps I should go through to end up with about 12,000 of the best photos both on my photos library and on icloud photos?

I do not upload photos from my iphone.  I upload from camera's memory card.

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Customer

I have photos UNCHECKED in the icloud settings on my iphone so that it will NOT send them to icloud.  I don't want that.

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Charles Totherow
Technician

On your camera, set the resolution to the highest when you are taking pictures.  Then, upload photos directy to external drive and only use icloud for photo sharing.

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Customer

 I have my camera set to the highest resolution, and RAW.   I want to reduce the size of my photos library on the exernal drive to about 12,000 photos, and then have icloud photos keep the SAME remaining photos.   The photos are not on my camera. They are in the external drive.

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Charles Totherow
Technician

After you have uploaded 12000 photos to the external drive, drag and drop theh rest of the photos to your computer, then upload to icloud.

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Charles Totherow
Technician

They will stay the same resolution on icloud as well.

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Charles Totherow
Technician

The resolution always stast the same

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Charles Totherow
Technician

Always stay the same as you took the picture.

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Customer

not sure why you are using the word "uploud photos to the externa drive."  THEY ARE ALREADY there.

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Charles Totherow
Technician

All the pic are on your external drive right now.  The ones you dont want to keep on the drive, make a folder on your computer and put the rest of the photos in that folder then delete off of the external drive.

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Charles Totherow
Technician

Then upload to icloud the pics from that folder.

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Customer

So should I keep the "keep originals on computer"checked?

And you're sying to delete everything first on my icloud photos library. then do another upload to that with just the 12,000 from that folder

 

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Charles Totherow
Technician

I would not keep original because takes up way to much space.  Yes delete and then reupload that 12000 photos.

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Customer

ok, will I get an email with this chat?  If I have problems can i get back to you?

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Charles Totherow
Technician

To get back to this chat, just check your email and there will be an email saying your question has a new response, clickt he link below and will take you right back to this chat

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Customer

ok, thanks. 

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Charles Totherow
Technician

Very welcome and if you need remote assistance perhaps later, this is free and I would be happy to do so as well for you.

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Customer

I'd like to review my situation about which I reached out...  and see whether you can very simply tell me what you think I need to do:

 
I have my main photos library on an external hard drive (8 TB).  
I had 46,000 photos there and three weeks ago.  I decided it was time to clean house. I deleted about 3/4 of the photos.  Yay!!
Since I was synced to icloud photos, where the same 46,000 photos were living, I assumed that the same photos that I deleted in my photos library  would also delete in icloud photos.   That did not happen.  I had just 13,000 on my photos library on external drive, but still had 46,000 on the icloud photos.
 
So I called Apple, and the guy had me do something I shouldn't have done. He had me
check the box that apparently forced a download from icloud photos BACK to my external hard drive photos library, which  caused all 46,000 photos  on the icloud photos site to download from there Back to my external hard drive photos library.  After three weeks of deleting. 
 
I have now un-synced the photos library with icloud photos, so that they won't upload or download to each other. 
 
Now I want to go back and delete 30,000 again,  Question:
1. Are the 46,000 photos in my photos library on my external  drive as high or higher resolution images as the ones on my icloud photos site? If so, I will delete the entire icloud photos library, and not sycn from photos library to icloud photos.
 
 
Can't do this any more today but tomorrow would be great if we can do what you suggested.  remote assistance.  How would we set that up?  I"m in Los Angeles and I can talk anytime to morrow.  
 
Thanks!
Ellie
Posted
Charles Totherow
Technician

Yes the resolution is the same resolution as the photos on your external harddrive.  I would therefore delete the entire icloud library since all the photos are on the back up external drive.  Also, thiswill free up much space for any more photos if you wish to store new photos in the icloud library

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Charles Totherow
Technician

Only thumbnails of photos are stored in local storage. By viewing a photo, you are downloading a compressed version from iCloud. There is no quality loss, since the original photos are still accessible by loading them one by one or turning this optimization off.
 
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Charles Totherow
Technician

Every image or video you upload in iCloud exactly how you took them. That means they'll be in their original format at full resolution — no optimization

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Charles Totherow
Technician

Please let me know if there is any thing else that I can help you with?

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Charles Totherow
Technician

For remote assistance please download anydesk from anydesk.com and click free for personoal use.  Once the download is complete, the software will launce and provide a code let me know what the code is and this will start the remote assistance process.

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Customer

Thanks.   so... another question about my photos.  Do you recommend a duplicate finder so that I can not have 5-6 copies of my photos on different drives, folders, etc. 

 

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Customer

it doesn't look like you are still working with me. Areyou?

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Charles Totherow
Technician

I would not a duplicate finder.  

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Charles Totherow
Technician

Please let me know the issue is resolved or if I can help with anything as well?

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Customer

why do you not recommend an app to find duplicate photos?  Is there another way to find the duplicates and then keep the larger file?

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Customer

hello?

 

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Charles Totherow
Technician

I do not know of a duplicate app photo finder at this time.

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Customer

ok.  

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Charles Totherow
Technician

Im very sorry about that

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