I can not access my personal page as it has been disabled and the form to report is not working.

Answer

Customer

I can not access my personal page as it has been disabled and the form to report is not working.

Last updated 10/5/2020

Ferdinand Aquino

Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Posted 9/30/2020

Ferdinand Aquino

Facebook Expert

Hi DeBerge,

Are you using a computer to re access your account?

Kind regards,

Posted 9/30/2020

Customer

I tried on my mac and on my iphone to no entry. I tried to fill out the form to upload my id to prove it is me but their system says that they are low staffed so they can not respond and it does not allow you to send. I have another profile I used years ago so went in with that and all my business pages and groups are still live but I do not have this profile as admin, I have another of my business pages as admin. This is hard since it is how I do my business.

Posted 9/30/2020

Customer

I found on twitter that this has happened to others and they too can not upload their id photo either

Posted 9/30/2020

Ferdinand Aquino

Facebook Expert

The process of filling out the form and submitting your ID is tha right path.
But that's right due to the pandemic staff that does the review is limited therefore prolongin the verification process.

What ever account that is disabled, Monitor the email that you used for it and Facebook will send the confirmation thru that email address.

Unfortunately to say but that is the only way ever sine to verify disabled account. It is only now that it will take longer.

Don't look for other method as it may prolong the wait time even longer becuase of repeated requests.

I hope this answers your Question.

 

Posted 10/1/2020

Jenny Muralidharan

Customer Support

"I used both my computer and iphone. I am out of facebook on them both. I have another profile and I can see my business pages and groups are still there but I can not run them." - Michelle DeBerge, support ticket#95774

Posted 10/4/2020

Ferdinand Aquino

Facebook Expert

Thanks, for the response DeBerge,

Can you set up a date and time where we can do a remote session and call?

Also please confirm your phone number and I can call you.

We may have to check what options there is anything else that we can do. but as per my prebious response, 

Unfortunately to say but that is the only way ever sine to verify disabled account. It is only now that it will take longer.

Don't look for other method as it may prolong the wait time even longer becuase of repeated requests.

Posted 10/5/2020

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