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Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Banres and Noble nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hi Mary. Thanks for waiting. Please follow these steps.
Press and hold the power button for 20-30 seconds to reboot the nook. Once it is done rebooting test the device to check if it working properly.
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