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Hi Rofel :)
Trying to install an older version of Microsoft Explorer. I am working from home this year with the Nova Scotia Government They use an online portal to record work hours , vacation and time off It only works with an older version of Internet Explorer otherwise the portal messes up . It does not work with any other browser or the newer Microsoft Edge . Here is the link to their portal https://prov-portal.cfms.gov.ns.ca/irj/portal, Hope you are able to help
Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Jonas,
Thanks for waiting. Im here to help. What version of Explorer do you need in order to access the website?
Hi Rofel I am sure it worked with the before Microsoft Edge and that update
not sure
The one before Microsoft Edge it worked :)
Do you mind if we do a screen sharing (remote support) so I can check and help you fix your issue?
Okay I am ready now Was away for a bit there :)
Okay. You can download the Inrernet Explorer of Windows 7 using the link below and check if you will be able to open the site.
https://www.microsoft.com/en-gb/download/details.aspx?id=11575
I have Windows 10 now , A Dell deskrop will it still work ?
desktop *
It says some files are corrupt and I also need to insert a disc that I don't have :(
Download the 7 parts
Can you help me with that with TeamViewer ?
Might need to download that again .
Team-Viewer downloaded now :)
Can you send me the ID and password of teamviewer?
Username 118 514 071 Password 514nus
Open Teamviewer and provide me with the new password please make sure that you dont close teamviewer. Thanks
m4r56r
Dont close the teamviewer window in order for me to connect.
OK
Is it working ?
I get a message that either you are not connected to the internet or your teamviewer is not running. Can you double check if you provided me with the correct ID
1 1 80 514 071 User ID
Dear Jonas, It was a pleasure helping you with your issue today. Here is a summary of the resolution.
Issue identified : Unable to access the gov website using other browser
Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to find his old version of IE / Customer can now access the page and sign in / No other issues raised / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
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