Hello! I like to have a clean look on my computer and have hidden everything irrelevant to me via various online guides. This means that the only...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Windows question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Windows question answered.

Get An Answer

3. Get An Answer

Connect with your technician via online chat or telephone call.

Answer

Customer

Hello!

I like to have a clean look on my computer and have hidden everything irrelevant to me via various online guides. This means that the only thing I have visible in the left panel of the file explorer is the following:

Quick access

  • Desktop
  • Downloaded files Dropbox This computer
  • C:
  • D:

Now however, I have bought a new external hard drive that is plugged in via USB and then the same view looks as follows:

Quick access

  • Desk
  • Downloaded files Dropbox This computer
  • C:
  • D:
  • E: E:

My OCD brain is crippled by the fact that I am forced to have double sets of the external hard drive. I want all the hard drives under "This Computer" and nowhere else. But the external drive take a place as a secondary main menu in the file explorer. Does you have a good registery editor guide or other help that allows me to hide the "E-disk" that lies alone outside "This computer" and thus only have it visible under "This computer"?

Grateful for your help.

Last updated
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
Technician

I can fix all the error messages via remote assistance and clean up the dekstop as well.  Please let me know if you will me to perform remote assistance on your computer?

Posted
Customer

Hi! Just went to bed. Will get back to you tomorrow with some possible times. Thanks

Posted
Charles Totherow
Technician

I will be here all day very welcome.

Posted
Customer

Hello again Charles!
I live in sweden and therefor has time-zone UTC +01.00.
The time here right now is about 7.10 in the evening so I understand if there will be some trouble finding times we both are online.
However I would here like to discribe my issue a bit more.

I know my way around windows very well and I have my settings just the way I want it.
The only thing I need help trying to fix is the issue filed. But since something happened when I posted the text on your website It might be hard to understand what Im after. So here goes again.

In the windows file explorer's left panel I have the following, say menues if thats what they are called.
Quick Access
- Desktop
- Downloaded files

Dropbox

This computer
- C:
- D:
- E:

E:

The sub-menues are the ones with "-" before them.
As you can see, the "E"-drive is pressent twice. Once as a sub-menu under "This computer" and once as its own main-menu just below that.
This is what bugs me. The "E"-drive is an external drive I have.

The trick Im looking for is to hide the second "E"-drive. The one that is on its own like a main-menu and only have this drive be shown as a sub-menu to "This computer".

I just feel that there must be a way to change/add/delete some entry in the registry of windows to make this happen.
And hopefully it will not reappear if I disconnect the drive and reconnect it again.

Here is a image link for you. The red highlighted drive is the one I like to disappear. The text is in swedish but I think you get the point.
https://www.dropbox.com/s/lfvg81pqymtnm1n/explorer_left%20panel.jpg?dl=0

Hopefully you will have some trick up your sleave and can help me with this issue.

Posted
Charles Totherow
Technician

We can do a remote session right now if you wish.  

Posted
Charles Totherow
Technician

Please try this:

It is the recovery drive, you are not meant to see it, it is not meant to have a drive letter, remove the drive letter and everything will return to normal:

Click your Start Button, type cmd, then right click Command Prompt and choose 'Run as Administrator'

Run this command and hit Enter

diskpart

Run this command and hit Enter

list volume

Note down the letter associated with that new drive

Run these commands one at a time and hit Enter (replace X with the correct drive letter)

select volume X

remove letter=X

Close Command Prompt and restart your PC

Posted
Charles Totherow
Technician

If that does not work please try:

Type cmd in Windows Start Search box (Cortana) > Right click and run as Administrator
Give following command and Enter: diskpart
Now another window will be opened having diskpart.exe
Give following command and Enter: list volume
Give following command and Enter: select volume e
(here n is volume number which you want to remove)
Give following command and Enter: remove letter=e

Posted
Charles Totherow
Technician

Seems to have shown up after windows updates in windows 10

Posted
Customer

Hi!

No it is not a recovery drive. 
It is a external drive. 

I have two drives in my PC, which are C: and D:.

E: is my external drive I have for backup of my files. It is connected via USB.

Posted
Charles Totherow
Technician

Try unplugiing it please.  External drives are not meant to stay plugged in all the time.

Posted
Charles Totherow
Technician

Leaving the drive plugged in all the time will wear down the life of the external drive as well.

Posted
Charles Totherow
Technician

Please try this:

How to hide a drive using Disk Management
  1. Use the Windows key + X keyboard shortcut and select Disk Management.
  2. Right-click the drive you want to hide and choose Change Drive Letter and Paths.
  3. Select the drive letter and click the Remove button.
  4. Click Yes to confirm.
Posted
Customer

It is unplugged right now. And of course there is no E-drive at all showing now. 
And if I plug it in again, it shows up as a sub-menu under "This computer" and as a own main menu as is the irritationg problem. 

There is no functionality problem at all. Only the fact that I can it is visible twice. 

So im pretty sure its just some registry hack to not make it show up as a stand alone main menu. 

Posted
Charles Totherow
Technician

sometimes on external drives, they will use a hidden partiton to use as a partition tool for the external drive.

Posted
Charles Totherow
Technician

You would have too format the entire exteral drive a one partition to make it appear as one letter

Posted
Charles Totherow
Technician

Before that, you would have to move all those files to another drive before formatting

Posted
Charles Totherow
Technician

When I get a new external drive, I always format the drive to make the drive fully erased.  I do like the bloatware that comes with an external drive

Posted
Charles Totherow
Technician

I meant I do not like the bloatware such as that hidden partition.

Posted
Charles Totherow
Technician

This may take some time to move all your files to another drive before formatting

Posted
Charles Totherow
Technician

I looked at the screenshot and could instantly tell this is the hiiden partiton on the exteral drive

Posted
Charles Totherow
Technician

Or you could back up all the files to google drive, then format the drive.

Posted
Customer

Sorry but I dont think you understand the problem.
This is a new drive bought two days ago. The first thing I did was to plug it in and it showed up in the file explorer with the letter E.

Then I formated it. As you I also hate bloateware and shit.

In disc-manager there is only one partition. The drive is not the problem.
It doesnt matter if I press the first E or the second E in file explorer. I end up in the E-drive. Im very sertain this is just a visibility think by the file explorer.

Posted
Charles Totherow
Technician

Then this has to be a glitch with windows.

Posted
Charles Totherow
Technician

Do you have the current version of windows 10 build 2020?

Posted
Charles Totherow
Technician

If not try to update to windows build 2020 first.

Posted
Customer

I tried connnectiong my other externa drive and this is what heppened.
https://www.dropbox.com/s/coopf4wy2ktrsv6/another_external_drive.png?dl=0

Posted
Charles Totherow
Technician

I believe that your windows 10 may be corrupt and need to be reinstalled

Posted
Charles Totherow
Technician

I have never seen an external drive show up as two drives or different letter drives

Posted
Charles Totherow
Technician

windows 20 reset take about an hour, you can choose to keep files and files wont get deleted.  It only restores the OS.

Posted
Customer

Testing a thing, be right back.

Posted
Charles Totherow
Technician

I will be here.  Please take your time.

Posted
Charles Totherow
Technician

Have you recently had a virus on your computer or malware?

Posted
Customer

This is a brand new computer since a week back. I built it my self, installed it my self and I would have noticed if something was wrong with it.
I connected my second external drive to my laptop and as I thought, it is the exact same thing there. And Im pretty sure it has always been this way what I can remember.
Here is the link so you can se.
https://www.dropbox.com/s/5y7bhwukcwcbtfi/laptop.png?dl=0
The only thing is that it gets the letter D on my laptop since I only got one internal drive on the laptop. But it shows up both as a sub-menu in This Computer (Den här datorn) in swedish and as a stand alone menu.
If you have a USB-stick or external drive, try and plug it in, I really think it will behave the same way as for me?

Posted
Charles Totherow
Technician

allow me a few minutes please.

Posted
Customer

Just put in a USB-stick as well. It got asigned as the G-drive and it shows up two times just as the other two external drives.

Posted
Customer

Sure

Posted
Charles Totherow
Technician

To get started, press Windows+R on your keyboard. In the “open” field, type “regedit” (for the Windows registry editor) then click “OK.”

 

Navigate to this location using the location bar:

 

The {F5FB2C77-0E2F-4A16-A381-3E560C68BC83} key folder should be highlighted at the bottom of the Registry Editor window. Right-click the folder name, then click “Delete.”

 

The duplicate drive icon should immediately disappear from Windows’ File Explorer.

There’s one more step, but it’s optional. If you’re using a 64-bit PC (and most of the ones sold in the last several years are), you’ll also need to delete another key to hide the duplicate drives in “Browse” and “Open” windows, like the ones that appear when you’re uploading photos to a website. To cover that, go to another key, using the same process as above.

 

Delete the key to remove the entry. 

 

Posted
Customer

Woho, now I have something to try. Just have to make a reset point before i change something in the registry :)
Be right back :)

Posted
Charles Totherow
Technician

Sorry for taking so long.

Posted
Customer

No problem, just hoping it will work :)

Posted
Charles Totherow
Technician

You were right all along.  This is a registry issue. 

Posted
Charles Totherow
Technician

Now this I have seen before with windows 10 but not very often.

Posted
Customer

Yay It worked :)
Thank you very much for your help :)
Exactly the thing I was looking for, just have to take som screenshots of this now so I save it for the future. Will surely want to do it in the future again :)

Posted
Charles Totherow
Technician

Dear Kim Cefa, It was a pleasure helping you with your Windows issue today. Here is a summary of the resolution.


Issue identified : Customer needed help with duplicate external drive letters


Solution Implemented :  Perfomed troubleshooting steps first.  Narrowed down the issue to registry errors.  Left replies to fix the regitry entries.  Solved.

Accepted Answer

 


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted
Customer

Once again!
Thanks :)

Posted
Charles Totherow
Technician

Very welcome

Posted

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

More Windows Questions...

Ask Your Windows Question & Get An Answer Now!