I cannot log in to facebook at all as my account has been hacked

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Customer

I cannot log in to facebook at all as my account has been hacked

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Facebook Expert

May I have your email address to you facebook account?

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Charles Totherow
Facebook Expert

Please use the link below and report your account to facebok as being hacked.

 

 

https://www.facebook.com/hacked

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Charles Totherow
Facebook Expert

If you have trouble fillling out the form, please let me know I will do it for you.  I will however need your email address conncted to your facebok account.

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Customer

yes sorry!   m**e@comcast.net

 

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Charles Totherow
Facebook Expert

One moment while I troubleshoot the account.

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Charles Totherow
Facebook Expert

The email did not bring up any facebook account.  I will seach by your first and last name.

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

Are any of the facebook acocunts below belong to you?

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Charles Totherow
Facebook Expert

I tried your phone number as well and no facebook account attached to that number

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Customer

my name on FB is Maht Leigh

***-***-****

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Charles Totherow
Facebook Expert

One moment please.

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

Is this the correct account?

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Customer

it absolutely IS.....the problme is that I cannot verify anything b/c the phone # and email were changed.

that's my picture and actual face and everything!

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Charles Totherow
Facebook Expert

Let me report this to facebook.  I will need a copy of your id proof of identity.  You can email it to c**9@gmail.com.  Best way to take a picture with your phone and email to me.

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Customer

sending now no problem and thanks for your help!  I will stay on this chat as well

 

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Charles Totherow
Facebook Expert

Veyr welcome.  One moment while I submit to facebook.

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Customer

please let me know when you get the email with my ID

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

Facebook being a widely used social network, they receive a large number of requests every day. Due to this, they may not be able to respond immediately, unless it is a grave security bug affecting everyone that needs to be fixed asap.

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Charles Totherow
Facebook Expert

Do not worry, please. I am dedicated to help you resolve the issue to the best of my abilities. Kindly keep me informed as and when you receive any response from Facebook, so I can offer you continued assistance most appropriately

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Customer

I will email you when I hear from them?  Should I keeo this chat open for the time being?

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Charles Totherow
Facebook Expert

You can send me an email as Facebook may take a few hours to two days to resolve.

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Customer

following up with my facebook being hacked.  We started this chat 4 days ago....nothing yet from FB

 

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Charles Totherow
Facebook Expert

Facebook tries their best to get back to every user who has reported an issue. Due to the large volume, they may take anywhere from 5 days to 2 weeks

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Charles Totherow
Facebook Expert

Do not worry, please. I am dedicated to help you resolve the issue to the best of my abilities. Kindly keep me informed as and when you receive any response from Facebook, so I can offer you continued assistance most appropriately

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