Hello I cannot access to my facebook account, my password has been changed and I have not anymore access to my recovery email n**a@gmx.fr. Please help
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Hello I cannot access to my facebook account, my password has been changed and I have not anymore access to my recovery email n**a@gmx.fr. Please help
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.
May I have the code sent to your phone from Facebook?
I also sent a text message to your phone identifying myself. please let me know a great time to call as well.
Sorry this took so long to get back with you.
Hello Charles,
I received code 487281 on my mobile phone.
Best regards.
François Villeneuve
You can contact my by Phone at 4 PM CET (UTC +1)
Let me try another code from facebook. They should have sent antoerh one to your cell phone.
Code not yet received, I will keep you informed as soon as I will get it
Thank you very much.
I found a Facebook account using the phone number + ***-***-**** 8. Is this the right account?
This account seems to be a new account.
this is a new account I have created (not the right one) be cause I was not able to access to my previous one
Are any of the accounts below belong to you?
I am going to try to recover your email address to regain access to facebook one moment please.
I have also a facebook page attached to my acccount
I am still tryint to recover your email address. Do you know if your email was connected to your cell phone number?
Also, is this the page where you lost access to your old email address? https://www.gmx.fr/
I am still working on recovering your old email account. Please allow me a few minutes for this?
may be honestly I do not remember I have created this email adress a long time ago. I contacted GMX and they dont want to reactivate the account (too long time without connection). Yes the page is https://www.gmx.fr/
May I have an email address that you have access to?
f**e@gmail.com
I will need a copy of your identification as well so I can submit to facebook. Please send a copy to my email address: c**9@gmail.com
Or an alternative way to submit to facebook is by this link.
With the link below, you can submit your identification to facebook so that they will transfer your account to your updated email address as well.
Facebook usually corrects the issue between a few hours to 2 working days.
I have just sent you my ID card to your email
Allow me a few minutes to fill out this form please.
You should recieve an email from facebook to your updated email address with a link to be able to get back into facebook. Again, this may take up to two hours to two working days as well.
Thanks a lot Charles, I will let you know
Very welcome.
Hello Charles,
I did not receive any email from Facebook this morning. Is it normal ?
Best regards.
François Villeneuve
Please allow me 24 hours to troubleshoot this morning very sorry that Facebook has not contacted you
Hello Charles,
You made the request to Facebook one week ago and still no answer from Facebook. Please help.
Best regards.
François
Facebook tries their best to get back to every user who has reported an issue. Due to the large volume, they may take anywhere from 5 days to 2 weeks
I have not heard back from you in a while. Please post a message on this page sharing the current status of the issue, and I'll be happy to offer you continued assistance.
For billing questions if any, kindly email us at s**t@experthelp.com, and we'll respond within 24 hours
Hello Charles, The issue is still pending and no answer from Facebook. Issue reported to Facebook 24 days ago...
Sorry this has taken so long. I have been trying to recover the old email address so that I could recover the facebook account.
I have submited a reguest three times to GMX to regain access of your old email address. I requested that they send a link to your new email: f**e@gmail.com address to be able to access the old email address.
This will be the key to regaingin access to facebook is having the older email address working.
Again, sorry for taking so long.
Byron Narciso
Facebook Expert
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