Hello I cannot access to my facebook account, my password has been changed and I have not anymore access to my recovery email nosyboraha@gmx.fr....

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Customer

Hello I cannot access to my facebook account, my password has been changed and I have not anymore access to my recovery email n**a@gmx.fr. Please help

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Facebook Expert

May I have the code sent to your phone from Facebook?

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Charles Totherow
Facebook Expert

I also sent a text message to your phone identifying myself.  please let me know a great time to call as well.

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Charles Totherow
Facebook Expert

Sorry this took so long to get back with you.

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Customer

Hello Charles,

I received code 487281 on my mobile phone.

Best regards.

 

François Villeneuve

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Customer

You can contact my by Phone at 4 PM CET (UTC +1)

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Charles Totherow
Facebook Expert

Let me try another code from facebook.  They should have sent antoerh one to your cell phone.

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Customer

Code not yet received, I will keep you informed as soon as I will get it

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Charles Totherow
Facebook Expert

Thank you very much.

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Charles Totherow
Facebook Expert

I found a Facebook account using the phone number + ***-***-**** 8.  Is this the right account?

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Charles Totherow
Facebook Expert

This account seems to be a new account.

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Customer

this is a new account I have created (not the right one) be cause I was not able to access to my previous one

 

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

Are any of the accounts below belong to you?

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Customer
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Charles Totherow
Facebook Expert

I am going to try to recover your email address to regain access to facebook one moment please.

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Customer

I have also a facebook page attached to my acccount 

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Charles Totherow
Facebook Expert

I am still tryint to recover your email address.  Do you know if your email was connected to your cell phone number?

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Charles Totherow
Facebook Expert

Also, is this the page where you lost access to your old email address?  https://www.gmx.fr/

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Charles Totherow
Facebook Expert

I am still working on recovering your old email account.  Please allow me a few minutes for this?

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Customer

may be honestly I do not remember I have created this email adress a long time ago. I contacted GMX and they dont want to reactivate the account (too long time without connection). Yes the page is https://www.gmx.fr/

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Charles Totherow
Facebook Expert

May I have an email address that you have access to?

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Customer

f**e@gmail.com

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Charles Totherow
Facebook Expert

I will need a copy of your identification as well so I can submit to facebook.  Please send a copy to my email address: c**9@gmail.com

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Charles Totherow
Facebook Expert

Or an alternative way to submit to facebook is by this link.  

 

https://www.facebook.com/help/contact/ ***-***-**** 83890

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Charles Totherow
Facebook Expert

With the link below, you can submit your identification to facebook so that they will transfer your account to your updated email address as well.

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Charles Totherow
Facebook Expert

Facebook usually corrects the issue between a few hours to 2 working days.

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Customer

I have just sent you my ID card to your email

 

 

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Charles Totherow
Facebook Expert

Allow me a few minutes to fill out this form please.

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

You should recieve an email from facebook to your updated email address with a link to be able to get back into facebook.  Again, this may take up to two hours to two working days as well.

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Customer

Thanks a lot Charles, I will let you know

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Charles Totherow
Facebook Expert

Very welcome.

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Customer

Hello Charles,

I did not receive any email from Facebook this morning. Is it normal ?

Best regards.

François Villeneuve

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Charles Totherow
Facebook Expert

Please allow me 24 hours to troubleshoot this morning very sorry that Facebook has not contacted you

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Customer

Hello Charles,

You made the request to Facebook one week ago and still no answer from Facebook. Please help.

Best regards.

François

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Charles Totherow
Facebook Expert

Facebook tries their best to get back to every user who has reported an issue. Due to the large volume, they may take anywhere from 5 days to 2 weeks

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