FB disabled my account and I can't even log in to fill out a review form. What should I do??
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FB disabled my account and I can't even log in to fill out a review form. What should I do??
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
May I have your email address linked to your facebook account?
p**f@gmail.com
Please allow me a few minutes to troubleshhoot your account.
Just opened the acount not too long ago, has a link to a business page that is atill setting up,
Facebook should have just sent you a code to your email. May I have this code please?
not yet
054423
Thank you one moment please.
Thats all I have been seeing.
Seems as if they have all the information already. There is a download file where you can download all the information from the disabled account, then start a enw facebook with a different email address.
Since the old account was just created, may be a better option.
I was unable to send them my Photo ID
I can submit the information for you on your behalf and facebook will make a decision on whether to reopen the disabled account or I could help you download all of the information from the disabled account, then make a new account and add the info back.
Can you send therm my photo ID if it would help.
I sure can. Please email a copy of your id to this email address: c**9@gmail.com
Please dont submit your id in this chat. Please email to my email address.
givr me a minute
Please take your time.
I trust you will get rid of my ID after you send it.. Dumb question, but I am trusting you here....
I will delete the email after submiting to facebook.
Takes me two minutes.
also did you change my password? I got an email from FB saying it was changed
I did just to see if that was an issue as well. The new password is Walmart123
OK cool. Just emailed my ID.
Please allow me a few minutes to submit to facebook.
OK.. Hanging out.
Facebook may take a few hours to two working days to restore account. Please keep in mind that limited staff due to coronavirus as well.
OK well thats why you are the expert I guess You got alot farther than I did
So you thin they will restore it?
Very welcome. I deleted the email as well. Please let me know as well if you get any emails from facebook.
if not should I contact again for the download option?
I would go ahead and downlaod all your information anyway just in case Facebook decides not to restore.
OK I just hit that download button and they will send it to me right?
Yes
Usually takes a few minutes to download.
OK should I contact you by email regarding future FB messages if need be? Or just reach out to "ExpertHelp"?
Experthelp would be better. You can always return to this chat by checking your email and click the link to get back to our chat here.
OK 10-4 on that. I'll sign off then. Sure appreciate the help Charles. Thank you.
Very welcome.
I have not heard back from you in a while. Please post a message on this page sharing the current status of the issue, and I'll be happy to offer you continued assistance.
For billing questions if any, kindly email us at s**t@experthelp.com, and we'll respond within 24 hours
Byron Narciso
Facebook Expert
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