FB disabled my account and I can't even log in to fill out a review form. What should I do??

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Customer

FB disabled my account and I can't even log in to fill out a review form. What should I do??

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Facebook Expert

May I have your email address linked to your facebook account?

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Customer

p**f@gmail.com

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Charles Totherow
Facebook Expert

Please allow me a few minutes to troubleshhoot your account.

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Customer

Just opened the acount not too long ago, has a link to a business page that is atill setting up,

 

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Charles Totherow
Facebook Expert

Facebook should have just sent you a code to your email.  May I have this code please?

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Customer

not yet

 

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Customer

054423

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Charles Totherow
Facebook Expert

Thank you one moment please.

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Charles Totherow
Facebook Expert

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Customer

Thats all I have been seeing.

 

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Charles Totherow
Facebook Expert

Seems as if they have all the information already.  There is a download file where you can download all the information from the disabled account, then start a enw facebook with a different email address.

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Charles Totherow
Facebook Expert

Since the old account was just created, may be a better option.

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Customer

I was unable to send them my Photo ID

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Charles Totherow
Facebook Expert

I can submit the information for you on your behalf and facebook will make a decision on whether to reopen the disabled account or I could help you download all of the information from the disabled account, then make a new account and add the info back.

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Customer

Can you send therm my photo ID if it would help.

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Charles Totherow
Facebook Expert

I sure can.  Please email a copy of your id to this email address:  c**9@gmail.com

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Charles Totherow
Facebook Expert

Please dont submit your id in this chat.  Please email to my email address.

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Customer

givr me a minute

 

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Charles Totherow
Facebook Expert

Please take your time.

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Customer

I trust you will get rid of my ID after you send it..   Dumb question, but I am trusting you here.... 

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Charles Totherow
Facebook Expert

I will delete the email after submiting to facebook.

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Charles Totherow
Facebook Expert

Takes me two minutes.

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Customer

also did you change my password?   I got an email from FB saying it was changed

 

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Charles Totherow
Facebook Expert

I did just to see if that was an issue as well.  The new password is Walmart123

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Customer

OK cool.    Just emailed my ID.  

 

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Charles Totherow
Facebook Expert

Please allow me a few minutes to submit to facebook.

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Customer

OK..   Hanging out. 

 

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

Facebook may take a few hours to two working days to restore account.  Please keep in mind that limited staff due to coronavirus as well.

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Customer

OK well thats why you are the expert I guess You got alot farther than I did

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Customer

So you thin they will restore it?  

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Charles Totherow
Facebook Expert

Very welcome.  I deleted the email as well.  Please let me know as well if you get any emails from facebook.

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Customer

if not should I contact again for the download option?

 

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Charles Totherow
Facebook Expert

I would go ahead and downlaod all your information anyway just in case Facebook decides not to restore.

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Customer

OK I just hit that download button and they will send it to me right?

 

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Charles Totherow
Facebook Expert

Yes

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Charles Totherow
Facebook Expert

Usually takes a few minutes to download.

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Customer

OK should I contact you by email regarding future FB messages if need be?  Or just reach out to "ExpertHelp"? 

 

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Charles Totherow
Facebook Expert

Experthelp would be better.  You can always return to this chat by checking your email and click the link to get back to our chat here.

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Customer

OK 10-4 on that.    I'll sign off then.   Sure appreciate the help Charles.   Thank you.  

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Charles Totherow
Facebook Expert

Very welcome.

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