cant link my facebook page with instagram account

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Customer

cant link my facebook page with instagram account

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
Facebook Expert

Are youy trying to link from a phone or computer?

Posted
Charles Totherow
Facebook Expert

Can we try a remote connection for this particular issue if you are on a computer?  I would like to see the error message in real time?

Posted
Customer

Hey I tried both. Yes lets do that

 

Posted
Charles Totherow
Facebook Expert

Please go to anydesk.com and download free for personal use.  I would need the 9 digit code for remote connection please.

Posted
Customer

I have teamviewer if that is what you want to use?

 

Posted
Charles Totherow
Facebook Expert

We can use temaviewer as well.  I will need the id and password please.

Posted
Customer

383 334 823
d1rv61

Posted
Charles Totherow
Facebook Expert

One moment please.

Posted
Charles Totherow
Facebook Expert

We can try teamviewer for remote connection again?

Posted
Charles Totherow
Facebook Expert

Dear Max, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.


Issue identified : Customer needed Instagram account linked Facebook/ Error message saying Instgram account already linked


Solution Implemented : Called the customer / Remotely accessed the computer / Assisted customer to make a new Instagram account and link to Facebook Business page.  Solved

Accepted Answer


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

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