Last night I received a notification supposedly from Facebook on Facebook that I had violated community standards and would be shut down if I...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Facebook question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Facebook question answered.

Get An Answer

3. Get An Answer

Connect with your Facebook Expert via online chat or telephone call.

Answer

Customer

Last night I received a notification supposedly from Facebook on Facebook that I had violated community standards and would be shut down if I did'nt supply certain information within 45 minutes. I supplied it. About a half hour later me account disappeared. EVery since, when I try to log in I get a blank screen with a message that thanks me for supplying the information

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

Are you checking facebook from a phone or computer?

Posted
Customer

I can chat now and I've check facebook from two different computers and an IPAD

Posted
Charles Totherow
Facebook Expert

Can we do a remote connection which is free on a computer so that I can see the erro message in real time?

Posted
Customer

yes tell me how

 

Posted
Charles Totherow
Facebook Expert

Please go to ankdesk.com and click download free for personal use and then install the file and then i will just need the 9 digit code please.

Posted
Charles Totherow
Facebook Expert

Please let me know if you need help with anydesk install?

Posted
Customer

It's not working quite that simply. Give me another shot at it. I'm at ankdesk.com. I assume I'm choosing remote desktop software?

 

Posted
Charles Totherow
Facebook Expert

Yes that is the correct link.

Posted
Customer

I'm in downloads and none of he choices are remote desktop software.

Posted
Charles Totherow
Facebook Expert

Can you provide a screenshot of your facebook accountparticualy the error message that facebook displays?

Posted
Customer

As  matter of fact it thos me to a site called Citrix.I can provide a screen shot. Can I just copy and paste in this space?

 

Posted
Charles Totherow
Facebook Expert

yes that will work perfectly.

Posted
Customer

Posted
Charles Totherow
Facebook Expert

Looks like you submited the informaion correctly to facebook.  There turn around time for enabling your acocunt is from a few hours up to two days.

Posted
Charles Totherow
Facebook Expert

You did everything correctly.  This message just letting you know they have reeieved the information and respond as soon as possible

Posted
Charles Totherow
Facebook Expert

I would try every 2 hours to log back into facebook to check your account if they have re enabled it.

Posted
Customer

Here's my concern...  I've been working on this all day and I've run across several sources that claim this is a scam. I haven't posted anything controversial.  I'm worried that I sent the information to a scammer and this is his message, not theirs.

Posted
Customer

If I do as you suggest and it doesn't work in the next day or so, are you still available to me?

Posted
Charles Totherow
Facebook Expert

I can tell from the message that all your info was submited to only facebook.  I will be here all day everyday if you need me for further assistance as well.

Posted
Customer

Cool.  I'll go have dinner and try to relax.  Thank you.

Posted
Charles Totherow
Facebook Expert

Your very welcome.

Posted
Customer

It's been 24 hours and my problem is still very much there.  Any ideas?

Posted
Customer

Are you there?  I just received a notification that there was a new response here.

Posted
Charles Totherow
Facebook Expert

Let's give it another 24 hours and see if Facebook row respond they are backed up due to the coronavirus

Posted
Charles Totherow
Facebook Expert

I have not heard back from you in a while.  Please let me know the status of the issue.  

Posted

quoteTestimonialsquote

We've Got Your Facebook Problem Solved!

ExpertHelp provides live Facebook help and support over the phone or via live online chat.

As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.

What sets us apart from other Facebook help providers is the sheer range of issues we tackle. Our team doesn’t just specify in one particular area, we can solve anything, including common problems like:

Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.

All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.

There’s no problem too big or small for us to solve. If you’re a Facebook user that’s struggling in some regard, get in touch with us today. We’ll help make things easier for you, and ensure you get the most out of Facebook. ExpertHelp offers a cost-effective service that’s so simple to use. Don’t get left in the dark waiting for answers to your questions. In most cases, we can answer your query within 15 minutes. This gives you more time to connect with people on Facebook and ensures you spend less time waiting around for support.

Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.

More Facebook Questions...

Ask Your Facebook Question & Get An Answer Now!