Hello! I am a historical fiction writer, and my account was disabled for some odd reason. Can you please help me get it back?
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Hello! I am a historical fiction writer, and my account was disabled for some odd reason. Can you please help me get it back?
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Sorry to keep you waiting. May I have the email address linked to your facebook account?
Hello! My email address is l**a@gmail.com. I am a historical fiction author and never posted anything politicial.
One moment please while I troubleshoot the account.
I will need a copy of your identification to submit to facebook. Please email me a copy of your identification to c**9@gmail.com
Or an alternative is to fill out the form on your end. The link to the form is below.
You will have to submit od copy of your identification at the bottom if the form as well.
Do you have a more private form to chat? Gmail chat for example
I have whatsapp on my iphone as well.
What's up is even better? which number? I will text you
I texted just now using whats app
Please let me know if you recieved my text?
Dear Olivia, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified : Customer needed help with a disabled facebook account. Facebook denied the appeal that customer submited as well. The reason for the disabling of the facebook account remains unknown.
Solution Implemented : Contacted customer through WhatsApp and left replies on how to create a new Facebook account with a different email address. Also advised customer not to use same profile picture as the original account.
Accepted Answer
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
Byron Narciso
Facebook Expert
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