I want to get my facebook back and have a major cleanup. All I want to do is be in touch with family, extended family and friends. I want to keep...

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Customer

I want to get my facebook back and have a major cleanup. All I want to do is be in touch with family, extended family and friends. I want to keep my pictures and chat and receive chats from family, extended family and friends. I do not want ads of any kind.

Last updated
Scott Steinbrink
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Scott Steinbrink and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Scott Steinbrink
Facebook Expert

Hello! Are you saying that you want your facebook account back because its disabled, or you deactivated it? 

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Customer

Scott am I  talking with you.  I  have someone asking for $30, another $47 and an additional charge of 20 for them to fix my problem while I  do nothing.

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Customer

Will you help me get my facebook back and clean it up.

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Scott Steinbrink
Facebook Expert

I need to clairfy - was your account disabled or deactivated? So I know how to approach your question. 

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Customer

I don't know I think I deactivated it.

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Scott Steinbrink
Facebook Expert

Let me get another person to help you over the phone. 

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Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
Facebook Expert

May I have your email address linked to your Facebook account please?

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Customer

My telephone no. Is ***-***-**** .

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Customer

Charles my email is m**h@comcast.net

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Charles Totherow
Facebook Expert

Let me try to troubleshoot yout facebook account.  One moment please?

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Charles Totherow
Facebook Expert

You should get a  code from facebook as a text message.  May I have a code please?

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Customer

95997

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Charles Totherow
Facebook Expert

Thank you one moment please?

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Charles Totherow
Facebook Expert

The code should be 6 digits long.

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Charles Totherow
Facebook Expert

Please try to see if the code is 6 digits long?

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Customer

2388395

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Charles Totherow
Facebook Expert

Please check your email address.  Facebook should have sent a code to your email address.

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Charles Totherow
Facebook Expert

The code will be 8 digits long.

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Customer

I don't know 

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Charles Totherow
Facebook Expert

Allow me a few minutes please?

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Customer

30561822

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

Is this the right facebook account?

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Charles Totherow
Facebook Expert

Please try to log into your facebook with your email and new password which is :  Walmart123

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Charles Totherow
Facebook Expert

Please let me know if you are able to log into facebook account?

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Charles Totherow
Facebook Expert

Dear Mary Ann, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.


Issue identified : Customer needed help getting facebook account back.


Solution Implemented : Called the customer/ Advised custopmer on how to reenable Facebook app on Samsung phone.  Also adivsed customer on any ads on the timeline to click hide posts and the ads will no longer appear.  Advised customer hiding the ads will take some time as well as political ads as well.

Accepted Answer


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

quoteTestimonialsquote

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Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.

All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.

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Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.

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