I'm having trouble getting into my Facebook page. It keeps saying to clear the cookies which I have done and it is still not working. I tried...

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Customer

I'm having trouble getting into my Facebook page. It keeps saying to clear the cookies which I have done and it is still not working. I tried this solution https://marcotran.com.au/how-to-fix-facebook-too-many-redirects/ but it did not work. There is no longer any "switch to classic" button. Help please.

Last updated
Rofel Lantican
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Facebook Expert

Hi Cheryl,

Thanks for waiting. Im here to help. May I know what device are you using to access your Facebook account? Is it a PC, Mac or mobile?

 

Posted
Customer
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Rofel Lantican
Facebook Expert

 Are you using a computer to access the account?

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Customer

What happens is that when I log in with my boss's Facebook account, I receive a page saying

 

This page isn’t working

www.facebook.com redirected you too many times.

ERR_TOO_MANY_REDIRECTS
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Rofel Lantican
Facebook Expert

Do you mind if we do a screen sharing (remote support) so I can check and help you fix the issue?

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Customer

sure, that would be fine.  I'm on a Mac

 

Posted
Rofel Lantican
Facebook Expert

Great. Please click on this link > https://download.teamviewer.com/download/TeamViewerQS.dmg to download the Remote App. Once done please Run/Open the app then provide me with the Teamviewer ID and password

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Customer

ID 731 701 738

 

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Customer

Password 3ns81v

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Rofel Lantican
Facebook Expert

Great. Please dont close this window and the teamviewer window. Thanks

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Customer

OK!

 

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Rofel Lantican
Facebook Expert

Im calling now

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Rofel Lantican
Facebook Expert

Is this a good callback number  ***-***-**** ?

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Customer

603 not 602

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Customer

OK, I'm in at the owner's personal Facebook account.   On Safari.

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Customer

No, there is no one else on staff that has been made an administrator.  Karen has always logged into the business page as 

k**y@rfkchildren.org

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Customer

Is there a way that we can claim the account?

 

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Rofel Lantican
Facebook Expert

 Dear Cheryl , It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.


Issue identified : Unable to access business page


Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to check the account / customer is signing in using a different account / Explained to the customer that she needs to sign in using th admin account / We discovered that the owner lost access of the page / Assisted the customer to submit a report / Customer is happy with the assistance / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

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