false of linking my Facebook business account & Instagram business and unable to run ads from Facebook.

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Customer

false of linking my Facebook business account & Instagram business and unable to run ads from Facebook.

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

We cna try a remote session as I will be able to see the error message in real time?

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Customer

Hello Charles, thank you for your response. So these are the pictures that show the alert of linking Instagram.

Also, I have an issue to create the manager account which does not even allow to set up ads. (shows down below)

 

I am available to chat anytime until 5:30 pm at EST today and tomorrow. I am excited to know what we can do and disscus more. 

 

Thank you,

Kiho

Posted
Customer

a remote session, sure, although I am not sure what I have to do...

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Charles Totherow
Facebook Expert

Please go to anydesk.com and download the free version which will be a green button and run the installer.  Then there be a 9 digit code that I need to get from you to do a remote session.

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Charles Totherow
Facebook Expert

Please let me know if you are havivng trouble download the software?

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Customer

Here is the code 684 877 359

 

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Charles Totherow
Facebook Expert

One moment please?

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Charles Totherow
Facebook Expert

One last step is to grant me access to screenshare?

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Customer

just accepted

 

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Customer

is it working now?

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Charles Totherow
Facebook Expert

Yes let me pull up the anydesk chat window?

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Charles Totherow
Facebook Expert

I will just need the 9 digit code again please?

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Charles Totherow
Facebook Expert

Performed remote session.  Sent a screenshot to facebook of the error message and well as the issue at hand.  

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