Instagram won't share my post to my Facebook business page even though the accounts are connected and sharing is switched on. I have admin access to the page.
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Instagram won't share my post to my Facebook business page even though the accounts are connected and sharing is switched on. I have admin access to the page.
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Are you trying to do this from a phone or computer?
I'm able to share content via the desktop Business Suite, but for some reason it's not sharing via the mobile app. I've tried logging out and back in with no joy either.
We can do a screenshare to your computer so that I can see the error message in real time.
This would have to be done on a computer as well.
I'm not seeing an error message. It just doesn't share the post content from the Instagram app to the Facebook page, even though the accounts are connected
Do you have an andriod phone or Iphone, please make sure that all the apps are updated as well please.
I'm using an Iphone. Apps are updated
Use these instructions if your Instagram Account is using Instagram's professional tools. While it's not required, we recommend connecting your Facebook Business Page with Instagram to get the most out of Instagram's business tools. Learn more about what features become available once you link Instagram and Facebook. You can change or add a Facebook Page to your Instagram business account from the Instagram App.
To add or change the Facebook Page that's connected to your Instagram business account:
Your business account is now connected to a Facebook Page. If the page you'd like to connect doesn't appear in the drop-down from your profile, it may be because you're not an admin of that Page. Check your Page's settings and make sure you have permission to add that Page to your Instagram business account.
That's already been done and it's linked to the business facebook page with sharing switched on.
I would try to unlink the page and then relink to facebook page.
Yes tried several times also
Did you make sure to link the facebook business page to Instagram and not the perosnal facebok page. That could cause posts not to shared as well.
it's linked to the Facebook business page
There has to be an issue either with a wrong instagram account connected or a wrong facebook page. This would be the only reason why the posts are not being shared to facebook business page.
May I remote to your computer and try to resolve the issue for you. There is no cost for this as well.
As mentioned, it's posting fine from the Facebook business suite just not through the app
Just from your phone is not working sorry abotu this
Correct
Can you verify that on your phone the right instagram account is linked to the facebook business page.
Please try to uninstall facebook app and instagram app and facebook messenger app and the redownload the facebook app then sign to facebook, then download instagram app and sign to instagram and then see if the post will be shared from your phone please.
Still no luck. Is it something related to permissions? I have admin access to the Facebook page.
I've attached some screenshots of what I can see on the app.
Please allow me a few more minutes to try to resolve this for you
Hello, I'll be offline now until the morning. I'm based in London :)
If you have any updates then please share and I'll pick them up in the morning. Thanks!
Hello, I'm back online. Will wait to hear from you.
If Instagram posts still are not sharing to Facebook, repeat the steps from above, but this time use the Clear data option.
This will delete all saved data related to these apps, so you’ll have to log in again to both of them.
If Instagram is not sharing to Facebook, the problem is usually just a glitch with linking the two accounts.
However, you should be able to fix that by properly linking your account or by logging out of both Facebook and Instagram and logging back in.
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