Instagram won't share my post to my Facebook business page even though the accounts are connected and sharing is switched on. I have admin access...

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Customer

Instagram won't share my post to my Facebook business page even though the accounts are connected and sharing is switched on. I have admin access to the page.

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

Are you trying to do this from a phone or computer?

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Customer

I'm able to share content via the desktop Business Suite, but for some reason it's not sharing via the mobile app. I've tried logging out and back in with no joy either. 

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Charles Totherow
Facebook Expert

We can do a screenshare to your computer so that I can see the error message in real time.

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Charles Totherow
Facebook Expert

This would have to be done on a computer as well.

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Customer

I'm not seeing an error message. It just doesn't share the post content from the Instagram app to the Facebook page, even though the accounts are connected

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Charles Totherow
Facebook Expert

Do you have an andriod phone or Iphone, please make sure that all the apps are updated as well please.

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Customer

I'm using an Iphone. Apps are updated

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Charles Totherow
Facebook Expert
  • Go to your profile and tap .
  • Tap. Settings.
  • Tap Account > Sharing to Other Apps, then select Facebook.
  • If you haven't already, enter your Facebook login information.
  • By default, your Instagram account will share to your personal Facebook profile. To share to a Page instead, choose a Page that you manage below Share to.
Posted
Charles Totherow
Facebook Expert

iPhone

  1. Go to your profile and tap Menu.
  2. TapSettingsSettings.
  3. Tap Account > Sharing to Other Apps, then select Facebook.
  4. If you haven't already, enter your Facebook login information.
  5. By default, your Instagram account will share to your personal Facebook profile. To share to a Page instead, tap Share to and choose a Page that you manage.
Posted
Charles Totherow
Facebook Expert

Add a Facebook Page to your Instagram Business Account

Use these instructions if your Instagram Account is using Instagram's professional tools. While it's not required, we recommend connecting your Facebook Business Page with Instagram to get the most out of Instagram's business tools. Learn more about what features become available once you link Instagram and Facebook. You can change or add a Facebook Page to your Instagram business account from the Instagram App.

Before you begin

  • You may need to convert to an Instagram professional account to link to a Facebook Page (if the Facebook Page is owned in a Business Manager).
  • Be an admin of the Page you'd like to connect to.

Add a Facebook Page to your Instagram

To add or change the Facebook Page that's connected to your Instagram business account:

  1. Go to your profile.
  2. Select Edit Profile.
  3. Under Public Business Information, Select Page.
  4. Choose a Page from your Pages that you'd like to connect to or select Create a New Facebook Page.

Your business account is now connected to a Facebook Page. If the page you'd like to connect doesn't appear in the drop-down from your profile, it may be because you're not an admin of that Page. Check your Page's settings and make sure you have permission to add that Page to your Instagram business account.

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Customer

That's already been done and it's linked to the business facebook page with sharing switched on.  

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Charles Totherow
Facebook Expert

I would try to unlink the page and then relink to facebook page.

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Customer

Yes tried several times also

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Charles Totherow
Facebook Expert

Did you make sure to link the facebook business page to Instagram and not the perosnal facebok page.  That could cause posts not to shared as well.

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Customer

it's linked to the Facebook business page

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Charles Totherow
Facebook Expert

There has to be an issue either with a wrong instagram account connected or a wrong facebook page.  This would be the only reason why the posts are not being shared to facebook business page.  

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Charles Totherow
Facebook Expert

May I remote to your computer and try to resolve the issue for you.  There is no cost for this as well.

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Customer

As mentioned, it's posting fine from the Facebook business suite just not through the app

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Charles Totherow
Facebook Expert

Just from your phone is not working sorry abotu this

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Customer

Correct

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Charles Totherow
Facebook Expert

Can you verify that on your phone the right instagram account is linked to the facebook business page.

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Charles Totherow
Facebook Expert

Please try to uninstall facebook app and instagram app and facebook messenger app and the redownload the facebook app then sign to facebook, then download instagram app and sign to instagram and then see if the post will be shared from your phone please.

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Customer

Still no luck. Is it something related to permissions? I have admin access to the Facebook page.

I've attached some screenshots of what I can see on the app. 

 

 

 

  

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Charles Totherow
Facebook Expert

Please allow me a few more minutes to try to resolve this for you 

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Customer

Hello, I'll be offline now until the morning. I'm based in London :)

If you have any updates then please share and I'll pick them up in the morning. Thanks!

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Customer

Hello, I'm back online. Will wait to hear from you. 

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Charles Totherow
Facebook Expert

Clear cache and data for Instagram and Facebook apps on your phone

  1. Open the Settings app on your phone.
  2. Go to Apps.
  3. Select Facebook or Instagram.
  4. Now tap on Storage.
  5. Tap on Clear cache
  1. Be sure to do this for both Facebook and Instagram apps.

If Instagram posts still are not sharing to Facebook, repeat the steps from above, but this time use the Clear data option.

 

This will delete all saved data related to these apps, so you’ll have to log in again to both of them.

If Instagram is not sharing to Facebook, the problem is usually just a glitch with linking the two accounts.

However, you should be able to fix that by properly linking your account or by logging out of both Facebook and Instagram and logging back in.

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