think my facebook account has been hacked. I cannot login using my email address or my phone number. I get a message that I have been blocked. I...

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think my facebook account has been hacked. I cannot login using my email address or my phone number. I get a message that I have been blocked. I have had this account for over 10yrs. I am distraught because all my pictures and other contacts are now lost. It appears that the hacker has changed my email address to theirs so I can't get the security code via my email and when I try to have it sent to my phone, I am not able to continue. The security code never gets sent but when it does it tells me that I have to wait a few minutes but then I never am able to continue. I can prove I am the rightful owner of this fb account. I can send my photo ID, even though fb is not letting me upload it. Please help because I don't want to create another account for something I did not do. I also do not want to lose all of my photos, contacts, and other important items. Please advise what I need to do to regain access!!!! Thank you!

My credentials: email: a**n@yahoo.com tel: ***-***-**** last password before hacker changed: Amara1998

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

The phone number is still attahced to your Faacebook account, seems just the email address was changed.

Posted
Charles Totherow
Facebook Expert

Facebook is freezing up because seems the account has been tryingto regain access to many times.  You have to wait at least 24 hours and try with your phone number again.

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Charles Totherow
Facebook Expert

Posted
Charles Totherow
Facebook Expert

I will try to help you regain access to your account as soon as possible.

Posted
Jenny Muralidharan
Customer Support

Hi Nicole, we have not heard back from you in a while. Please post a message on this page sharing the issue's current status, and your Expert, Charles will be happy to offer you continued assistance.  For billing questions if any, kindly email us at s**t@experthelp.com.

Posted

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