Hacked facebook account. I think they deleted my phone number for two factor authentication.
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Hacked facebook account. I think they deleted my phone number for two factor authentication.
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
May I have your email address connected to your facebook account?
For sure, my email is f**r@gmail.com
Thank you one monent please.
One moment please.
You should have an email from facebook with a 6 digit code. May I have that code please?
Can you call me ***-***-****
I think I upgraded
PLease allow me a few minutes to call one moment please?
Trying to call now
Sorry had to jump on a call
I will try back in 10 minutes.
Please let me know a great time up with this issue as well.
Sincere apologies about that! You never know when something urgent is going to crop up. For now, we can do this over the computer. If we need to troubleshoot via phone I can probably be available (I'll put my do not distrub on!).
The number from FB: 72922935
I reset your password to Walmart123 and have you been through the process of uploading your identification to facebook?
Please try to login on a computer with your email and the new password.
Ok will do.
There will be a point where facebook will aks you for identification.
Just make sure to select driver license as well.
I have. When I try to login it ask for two factor authentication. I believe the person that hacked my FB deleted my mobile because I never get the texts
Please allow me a few minutes to work on this.
We can do a remote session if you have a computer to use.
I can help you with all the steps?
To submit to facebook.
Ok, Let me get to another device. Give me just a few minutes
I can do the steps for you I will just need a copy of your identification in which you can email it to me at c**9@gmail.com
If you email a copy of your id, I can fill out the form for you much easier
If you wish to have a remote session, you will need to go to the website anydesk.com and click the green button download for free and install the small file and then I will need the 9 digit code from you for a remote connection as well.
401281288
One moment while I connect.
On your end, you have to allow screen mirroring for me to screenshare as well.
ok can you please resend the request
sorry about that
Yes I wil try to reconnect.
Submited identification to facebook requesting them to turn off 2 step login.
Through remote connection was able to submit id to facebook to have 2 step login turned off
I haven't heard anything from Facebook. How long does it normally take? I think they said 48 hours but not sure
Usually up to 5 to 7 days because of the coronavuruis they have limted staff.
I haven't heard back from Facebook. Any ideas on other ways to trouble-shoot?
I will continue to work on this. I am very sorry that Facebook is taking so long to respond.
Hi Charles, please contact Aaron today for continued assistance.
Have you recieved any emails from facebook
May I have the code sent to your email address from facebook?
Called customer/ Verified that Facebook still has not repsonded to the request to turn off two step verification. I advised customer I will keep working on his account to try to recover.
60951011
60951011
Could you email me a copy of your id to my email address: c**9@gmail.com. I need this to submit to facebook on your behalf.
Just sent over! Thank you!
Thank you one moment please.
I submited to facebook again your id for them to unlock your account. Lets give it 48 hours again to see if Facebook responds. Sorry to keep you waiting.
Facebook tries their best to get back to every user who has reported an issue. Due to the large volume, they may take anywhere from 5 days to 2 weeks
Do not worry, please. I am dedicated to help you resolve the issue to the best of my abilities. Kindly keep me informed as and when you receive any response from Facebook, so I can offer you continued assistance most appropriately
Byron Narciso
Facebook Expert
As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.
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Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.
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