Hacked facebook account. I think they deleted my phone number for two factor authentication.

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Customer

Hacked facebook account. I think they deleted my phone number for two factor authentication.

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Facebook Expert

May I have your email address connected to your facebook account?

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Customer

For sure, my email is f**r@gmail.com

 

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Charles Totherow
Facebook Expert

Thank you one monent please.

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Charles Totherow
Facebook Expert

One moment please.

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Charles Totherow
Facebook Expert

You should have an email from facebook with a 6 digit code.  May I have that code please?

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Customer

Can you call me ***-***-****

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Customer

I think I upgraded 

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Charles Totherow
Facebook Expert

PLease allow me a few minutes to call one moment please?

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Charles Totherow
Facebook Expert

Trying to call now

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Customer

Sorry had to jump on a call

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Charles Totherow
Facebook Expert

I will try back in 10 minutes.

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Charles Totherow
Facebook Expert

Please let me know a great time up with this issue as well.

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Customer

Sincere apologies about that!  You never know when something urgent is going to crop up.  For now, we can do this over the computer.  If we need to troubleshoot via phone I can probably be available (I'll put my do not distrub on!).

 

The number from FB: 72922935

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Charles Totherow
Facebook Expert

I reset your password to Walmart123 and have you been through the process of uploading your identification to facebook?

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Charles Totherow
Facebook Expert

Please try to login on a computer with your email and the new password.

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Customer

Ok will do.

 

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Charles Totherow
Facebook Expert

There will be a point where facebook will aks you for identification.

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Charles Totherow
Facebook Expert

Just make sure to select driver license as well.

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Customer

I have.  When I try to login it ask for two factor authentication.  I believe the person that hacked my FB deleted my mobile because I never get the texts

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Charles Totherow
Facebook Expert

Please allow me a few minutes to work on this.

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Charles Totherow
Facebook Expert

We can do a remote session if you have a computer to use.

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Charles Totherow
Facebook Expert

I can help you with all the steps?

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Charles Totherow
Facebook Expert

To submit to facebook.

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Customer

Ok, Let me get to another device.  Give me just a few minutes

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Charles Totherow
Facebook Expert

I can do the steps for you I will just need a copy of your identification in which you can email it to me at c**9@gmail.com

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Charles Totherow
Facebook Expert

If you email a copy of your id, I can fill out the form for you much easier

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Charles Totherow
Facebook Expert

If you wish to have a remote session, you will need to go to the website anydesk.com and click the green button download for free and install the small file and then I will need the 9 digit code from you for a remote connection as well.

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Charles Totherow
Facebook Expert

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Customer

401281288

 

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Charles Totherow
Facebook Expert

One moment while I connect.

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Charles Totherow
Facebook Expert

On your end, you have to allow screen mirroring for me to screenshare as well.

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Customer

ok can you please resend the request

sorry about that

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Charles Totherow
Facebook Expert

Yes I wil try to reconnect.

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Charles Totherow
Facebook Expert

Submited identification to facebook requesting them to turn off 2 step login.

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Charles Totherow
Facebook Expert

Through remote connection was able to submit id to facebook to have 2 step login turned off

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Customer

I haven't heard anything from Facebook.  How long does it normally take?  I think they said 48 hours but not sure

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Charles Totherow
Facebook Expert

Usually up to 5 to 7 days because of the coronavuruis they have limted staff.

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Customer

I haven't heard back from Facebook.  Any ideas on other ways to trouble-shoot?

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Charles Totherow
Facebook Expert

I will continue to work on this.  I am very sorry that Facebook is taking so long to respond.

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