How do I unlock my account when it has a old phone number on it and it doesnt give me any other options to unlock it?

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Customer

How do I unlock my account when it has a old phone number on it and it doesnt give me any other options to unlock it?

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Facebook Expert

May I have your email address linked to your facebook account?

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Customer
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Charles Totherow
Facebook Expert

Thank you one moment please.

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Customer

Okay

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Charles Totherow
Facebook Expert

Please allow me a few minutes to try to get your account back.

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Customer

ok

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

May I have the 8 digit code sent to your email address?

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Customer

10370335

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Charles Totherow
Facebook Expert

THank you one moment please.

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Charles Totherow
Facebook Expert

Can you call your old phone number to see if anyone picks up the line and let them know that this used to be your number and that you will need the code from facebook.

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Customer

Thats the thing no one has the number I called the carrier to see about putting the number in a old phone I have but the phone was too old to use

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Customer

So the number isnt assign to anyone

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Charles Totherow
Facebook Expert

May I have that old number please?

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Customer

***-***-****

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Charles Totherow
Facebook Expert

Thank you one moment please.

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

One moment please.

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Charles Totherow
Facebook Expert

The form below is for security checks for facebook in which I can fill out for you on your behalf or let me know if you are able to fill out the form as well.

 

https://www.facebook.com/help/contact/ ***-***-**** 94862?id= ***-***-**** 94862&hc_location=ufi

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Charles Totherow
Facebook Expert

Facebok turn around time is usually 48 hours to remove 2 step login so that you can log back in to your account.

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Charles Totherow
Facebook Expert

I have submited the form on your behalf.  Please allow facebook 48 hours to remove 2 step login so that you can log back into your account.

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Customer

Okay I clicked on the link and submitted the issue as well but it took me off this page

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Customer

now what is next

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Charles Totherow
Facebook Expert
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Charles Totherow
Facebook Expert

Also please submit this form as well for a disabled acocunt.

 

https://www.facebook.com/help/contact/ ***-***-**** 72907

 

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Charles Totherow
Facebook Expert

I have submited three forms on your behalf for facebook.  Facebook usually takes 48 hours to respond and turn off two step login so that you can log back in.

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Customer

 Okay thank you I hope somebody responds

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Charles Totherow
Facebook Expert

Very welcome.  Very sorry it takes so long for this.

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Customer

Its okay thank you for your help is there anything else you need from me

 

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Charles Totherow
Facebook Expert

We just have to wait on facebook.

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Customer

okay I need to log off of here because I have to run a errand

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Charles Totherow
Facebook Expert

Have a wonderful day.

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Charles Totherow
Facebook Expert

Have you hearn anything rorm Facebok regarding your account?

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