I cant get into my old Facebook account. When I try to log in it says Sorry, you won't be able to access your account while we review these...

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Customer

I cant get into my old Facebook account. When I try to log in it says Sorry, you won't be able to access your account while we review these additional documents.

I sent them my id documents in 2018

Last updated
Relly De Jesus
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Relly De Jesus
Facebook Expert

Hello Ruairi

How are you doing? You submitted this documents because facebook asked you to right? May I ask when was this?

I'll be standing by for your response.

Thank you

Relly

Posted
Relly De Jesus
Facebook Expert

Hello Ruairi

How are you doing? You submitted this documents because facebook asked you to right? May I ask when was this?

I'll be standing by for your response.

Thank you

Relly

Posted
Relly De Jesus
Facebook Expert

Hi Ruairi

How are you doing? May I suggest that you follow the steps below to  access your old account. 

  1. Go to the profile of the account you'd like to recover.
  2. Click below the cover photo.
  3. Select Find support or report profile.
  4. Choose Something else, then click Next.
  5. Click Recover this account and follow the steps.

Hope this helps. I'll be standing by for your response.

Thank you

Relly

 
 
Posted
Customer

Hi there,

It doesn't let me do anything like that.

When I go to log in I put my email and password of the locked account. 

Then the message pops up.

I can see no profile picture or anything.

 

Yes I sent them the identification documents as one day I was just using it and it logged me out and when I tried to log in it was asking me to upload extra identification documents. This was around summer 2018

Posted
Customer

Posted
Relly De Jesus
Facebook Expert

Hello Ruairi

How are you doing? Good to hear back from you. May I ask if you have another facebook account aside this from 2018?

I'll be standing by for your response

Thank you

Relly

Posted
Customer

Yes, I have a current one 

Posted
Relly De Jesus
Facebook Expert

Do you have a working Facebook Messenger at the moment?

Posted
Customer

Yes

Posted
Customer

On my new fbook account

Posted
Relly De Jesus
Facebook Expert

Ok. Is it ok if I will message you on your messenger for I may ask some informations that must not be seen here in public? Thank you

Posted
Customer

Yes 100%. My name is Chicker McDonald 

Posted
Relly De Jesus
Facebook Expert

May I ask the profile picture Ruairi?

Posted
Customer

Me and my daughter.

And Palestinian frame

Posted
Relly De Jesus
Facebook Expert

Got it

Posted
Relly De Jesus
Facebook Expert

Just sent you a message. Please check for it may be on the Messenger's message requests. Thanks

Posted

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