I can’t login to my account they won’t provide the right number/ email address that is listed to get a code
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I can’t login to my account they won’t provide the right number/ email address that is listed to get a code
Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hello Dominique
How are you doing? May I ask if you know why your Facebook account is suspended? I'll be standing by for your response.
Thank you
Relly
Or is this a new Facebook Account we are talking about. I'll be standing by for your response
Yes , I am aware that is Locked . .. I have done everything they have said
Ok Dominique. When was the last time you submitted the documents?
July 6, 2021, 10:57 PM ( Tuesday )
Hello Dominique
How are you doing? Is it asking you for a 2 factor authentication code? I'll be standing by for your response.
Thank you
Relly
Yes it is but the only option as available are 1 cell number
1 email and I don't have access too those ?
they are both my old accounts but I get notifications from facebook on my new number and new email but it doesn't give the option to send to any other than my old ones
Ok Dominique.... is it ok if we can chat via messenger? I will have to ask you some info which you can not post here in public.
Thank you
Relly
I can't login to messenger my whole account is blocked
Ok Dominique... have you tried submitting government issued ids?
May you please send at least 2 government issued ids on my email Dominique... Please send it to d**9@yahoo.com
I'll be standing by for your response Dominique. Thank you
Relly
I sent the emails
Good to hear back from you Dominique... May I ask the email you used when logging in facebook. Please let me know if you linked your number as well. I'll be standing by for your response. Thank you
Relly
Do you prefer sending the code via sms or via email Dominique?
PLease check your email Dominique. Thank you
Standing by for your response Kelly. Thank you
Notes:
- Chat with Dominique and tried resetting and submitting documents to Facebook. Will wait 5 days for verification
Notes:
- chat with Dom
- forwarded some documents to reset password
- waited for FB but to no avail
- reset password manually
- Dominique can access FB successfully
- Problem Solved
Byron Narciso
Facebook Expert
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