Please help me. My account is locked and I’ve sent facebook my ID multiple times. They send me an email with password and link to regain access to...

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Customer

Please help me. My account is locked and I’ve sent facebook my ID multiple times. They send me an email with password and link to regain access to my account but those links and password don’t work. It still says my account is locked.

Last updated
Relly De Jesus
Technician

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with FACEBOOK  nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Hi! I'm here 

Posted
Relly De Jesus
Technician

Hello Dan

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Relly De Jesus
Technician

When was the last time you accessed your account?

Posted
Customer

Hi. Can you help me? Facebook has sent me a link to regain acres to my facebook but that link doesn't work. When i click on it it still says account locked. The temporary password also won't work. When i type it it says wrong password 

Posted
Customer

Last night was the last time 

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Relly De Jesus
Technician

OK Dan... You submitted all the documents needed by facebook right? 

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Customer

Yes i submitted my drivers license a few times to them ans every time i would get the same email just a different password but none work 

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Relly De Jesus
Technician

Ok Dan... Whilst Facebook does use Aritificial Intelligence for their verification process which in theory should give quick response times, if there any discrepancies in the review process then your account can be flagged for a manual review which takes longer. Normally it will take 48 hours to 45 days Dan

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Customer

Okay so there's nothing i can do now ? Why won't the link and password work?

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Relly De Jesus
Technician

But this will be recovered it will just take time and please do keep an eye on your email from time to time for any Facebook update. Those are ramdom email Dan being sent but one of the reason that it won't work is that because it is not verified yet

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Relly De Jesus
Technician

Is there anything else I can add or help you with Dan? I am gonna ask you to do one more thing before we close this session. Thank you

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Customer

I do have another facebook account. This is what happened. I use Instagram for business. I tried to link my Instagram to my old facebook account. I re activated my old facebook. Linked the Instagram to business manager ... tried to do the two factor Authenticator and then  that's when it got locked. So, now i don't have access to lots of apps and websites that request i have my Instagram linked to business manager. 

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Customer

Can you call me ?

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Customer

So what i just need is.... link my Instagram back to my facebook. Link to the business manager that way companies have access to insights etc 

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Customer

When i try to do it, it says it's already linked to another page... which is the page created in the old facebook account that's locked. 

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Relly De Jesus
Technician

Ok Dan... let me review this case... just give me a bit

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Relly De Jesus
Technician

But this old facebook account of yours was accessed last night right? Until you linked your instagram

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Customer

Yes. I reactivated it last night 

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Customer

Screenshot

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Relly De Jesus
Technician

Ok Dan... Here's the thing, you will have to wait for your account to be accessed but it will take time.  Is it ok if we chat on messenger because I'm gonna have to ask you some info and sending it here will be unsafe because it's public

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Relly De Jesus
Technician

May I ask what's your facebook messenger name and profile pic so I can search for you and give you a message

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Customer

Yes 

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Customer

Dani Beck

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Customer

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Relly De Jesus
Technician

Dear Dan , It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.


Issue identified : Authentication code won't work


Solution Implemented : Chat with Dani. Tried to access facebook but to no avail. Adviced Dani to submit docs again and wait for Facebook's email message

Accepted Answer

Posted
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