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Account hacked
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Sorry to keep you waiting. May I have your email address linked to your facebook account?
Also, please tell me how long ago were you able to access your facebook account?
it was havked 2 days ago
i contacted facebook and sent them a copy of my id
no response tet
Sometimes Facebook can take up from 2 days to two weeks to resolve your account. They get hundreds of requests per day as well.. I will try to speed up the process for you.
Tyvm
it was havked 2 days ago
i contacted facebook and sent them a copy of my id
no response tet
Ty
Do you remeber what your old password may have been?
Rcbfjv1011
Thank you one moment please.
Can you senda screenshot of your account account profile picture?
This was it
Did this account not have a profile pic ?
Yes it did
it was a red truck
my name is correct , that is bot my email address
Please try to log in using your phone number and password please.
Phone number rather than email.
Wont let me in
Please try the link below for security checks form.
https://www.facebook.com/help/contact/ ***-***-**** 94862?id= ***-***-**** 94862&hc_location=ufi
I did rhat already and I also sent my id to them
ZERO RESPONSE
I did rhat already and I also sent my id to them
ZERO RESPONSE
I will try to get you back into your account as soon s possible.
Tyvm
Any updates
Hey Rick, Charles will respond to you here, and offer continued assistance as soon as he's back online today. Thank you very much for your patience.
Facebook being a widely used social network, they receive a large number of requests everyday. Due to this, they may not be able to respond immediately, unless it is a grave security bug affecting everyone that needs to be fixed asap
Facebook tries their best to get back to every user who has reported an issue. Due to the large volume, they may take anywhere from 5 days to 2 weeks
Do not worry, please. I am dedicated to help you resolve the issue to the best of my abilities. Kindly keep me informed as and when you receive any response from Facebook, so I can offer you continued assistance most appropriately
Tyvm
I am still working on you facebook account to get you back in.
Hows it going
I found an account with your phone number but not with your email adress. Did you make a new account using your phone number?
Is this your current account?
I made a new account
Rick Bumpers
My old accoubt is Rick Butgess
hacker changed the email on my page
My profile pic is a red truck
I apologize I haven’t be able to offer you the most helpful support on this issue. I have requested another Expert to step in and continue assisting you on your facebook question. I appreciate your patience while your new Expert prepares to assist you. When your newly assigned Expert is ready, you will be notified via email and you can continue support for your issue. You may also leave this chat page open and check for your new Experts messages
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