Not receiving confirmation code to log into FB and email is working fine.

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Customer

Not receiving confirmation code to log into FB and email is working fine.

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Facebook Expert

May I have your email address linked to your facebook account?

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Charles Totherow
Facebook Expert

also, using the link below you can submit the info to facebookto have them turn off two step verification.

https://www.facebook.com/help/contact/ ***-***-**** 83890

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Customer

hello, my email address is d**3@hotmail.com

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Charles Totherow
Facebook Expert

Thank you one moment please.

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Charles Totherow
Facebook Expert

Did you try having a code sent to your phone or using your phone number to try to log into facebook?

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Customer

Yes, I have tried 2 other computers, mobile and Ipad.  None of them send me a 6 digit passcode to my email.  

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Charles Totherow
Facebook Expert

One moment please.

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

PLease check your email to see is facebok sent code p[lease allow up to 5 minutes to get the code as well.

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Customer

I did receive the email.

 

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Customer

should I change passcode?

 

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Charles Totherow
Facebook Expert

Allow about 5 minutes

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Charles Totherow
Facebook Expert

For an email to come through

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Customer

I received the email.  Should I change my passcode.

 

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Charles Totherow
Facebook Expert

Yes please.

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Charles Totherow
Facebook Expert

Then try to log in afterwards

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Customer

It keeps telling me I need to enter the 6 digit security code.

 

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Charles Totherow
Facebook Expert

May I try to call you regarding this matter?

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Customer

yes.  

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Charles Totherow
Facebook Expert

Called customer/  Assisted in sunmiting an email to facebook using the form manually. Advised customer Facebook may take up to 48 hours to respond.

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Customer

I have still not received a message back from FB after I submitted the information about not needing a 2nd authentication.  

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Charles Totherow
Facebook Expert

I am still working on you facebook account to get you back in.  

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Charles Totherow
Facebook Expert

Please leave an update on your question so that I may continue follow up support.

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Customer

I have not heard anything from FB.  No emails for phone calls.  

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Charles Totherow
Facebook Expert

Facebook tries their best to get back to every user who has reported an issue. Due to the large volume, they may take anywhere from 5 days to 2 weeks

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Charles Totherow
Facebook Expert

Do not worry, please. I am dedicated to help you resolve the issue to the best of my abilities. Kindly keep me informed as and when you receive any response from Facebook, so I can offer you continued assistance most appropriately

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Customer

Thank you for your help.  The only FB message I keep getting via email is we can't give you access to this account until you send some form of id.  I receive this email imediately after I send something in.  I have sent in gov't photo id, company id and most recent paystub to verify it is me and never get an actual response back from FB.  

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Charles Totherow
Facebook Expert

I apologize I haven’t be able to offer you the most helpful support on this issue. I have requested another Expert to step in and continue assisting you on your facebook question. I appreciate your patience while your new Expert prepares to assist you. When your newly assigned Expert is ready, you will be notified via email and you can continue support for your issue. You may also leave this chat page open and check for your new Experts messages

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Customer

No worries and thanks for your prompt responses. 

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Charles Totherow
Facebook Expert

Vewry welcome

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