How do I connect my Facebook business page to Instagram with full connection access?

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Customer

How do I connect my Facebook business page to Instagram with full connection access?

Last updated
Ramy De Jesus
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Customer

Great. I need to connect my Facebook businesses and my Instagram business page. It is saying it is connected but it is not fully connected and when I go through the final stage to connect so they sync it says connection failed and I need business admin access. I am an admin and it is my business 

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Customer

It has driven me and two of my admins nuts! 

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Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ramy De Jesus
Facebook Expert

Hi James! Thank you for choosing ExpertHelp! Please try to follow the following steps provided below.

To connect your Facebook Page and Instagram account:

 

  1. From your News Feed, click Pages in the left menu.
  2. Go to your Page and click Page Settings in the bottom left.
  3. Click Instagram in the left column, then click Connect Account.
  4. Toggle Allow access to Instagram messages in Inbox on or off. When on, it provides access to people who manage your Page to view and respond to Instagram messages.
  5. Click Confirm.
  6. Enter your username and password and click Log In.
  7. Click Connect Account, then click Confirm. If you’re connecting a personal Instagram account to a Page managed in Business Manager, change your Instagram account to a professional one:
  8. Click Business or Creator account.
  9. Click Next.
  10. Click Done.

 

Please advise me on this page if the steps I provided you resolve your issue. I will leave this page open and will wait for your resposes.

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Charles Totherow
Facebook Expert

Sorry Relly please continue.

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Ramy De Jesus
Facebook Expert

 Just keep me posted if you have questions or if your issue is already resolved. :)

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Customer

Nope it says connection failed. It says I must be an 'admin of the associated pages business in Business Manager to confirm the Instagram account' 

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Customer

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Customer

once I type in the username and password for Instagram the message comes up 

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Customer

It goes through the process and says I am connected. It then asks me to review the connection. I will send you the images in order on next message ahead of the error message 

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Ramy De Jesus
Facebook Expert

Thank you for your response can you try the following steps provided below.

Go through the steps below:

  • Open the Facebook Page associated with your Instagram Business Profile. You can find your Facebook page here - https://www.facebook.com/bookmarks/pages
  • Go to the Settings tab and click on the Instagram option. You will find the details of your connected Instagram account
  • Check if there is any Review Account Connection warning
  • Just click on the Review Connection button and follow the steps to complete the review process

IG_help_Center.png

  • Once completed, try connecting your Instagram Business profile again.

Advise me what will be the result. Will be standing by for your response.

 

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Customer

Yes it come up with this. Please see image but when I go through the process it says connection failed. It allows me to type in my instgram log ins but then says connection failed. I will send image on next email as to what it says 

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Customer

Once I type the instgram log ins it say failed 

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Customer

This is what it says 

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Ramy De Jesus
Facebook Expert

Thank you for your response. In this case since we did everything and still not showing that your account is fully connected please follow the steps provided below. Since we did all the possible steps to resolve your issue.



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Customer

This is what it says in business manager 

notice the confirm connection is greyed out. Also notice the message

I am an admin so not sure what it means by being an admin in business manager?

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Ramy De Jesus
Facebook Expert

Try to follow the steps I just provided to contact instagram directly and for them to check the issue on your account since we did every possible solutions to fully connected your facebook to your instagram account.

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Ramy De Jesus
Facebook Expert

Please keep me posted if there is anything else I can assist you with. Will wait for your response.

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Ramy De Jesus
Facebook Expert

 Is there anything else I can assist you with James?

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Ramy De Jesus
Facebook Expert

Hi James,

I just like to follow up with regards your issue with your facebook? Please advise me if you issue is already resolved or you still need further assistance. I will leave this page open and will wait for your resposne.

Regards,

Ramy De Jesus

Posted
Ramy De Jesus
Facebook Expert

I would like to follow up if your issue is already resolved or you still needs further assistance. I will leave this page open and will wait for your response. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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