Someone hacked my Facebook account and changed all my contact info so I cannot reset my password or log in.
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Someone hacked my Facebook account and changed all my contact info so I cannot reset my password or log in.
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
May I have email address that was on file with facebook?
Hi Charles...is it possible for us to chat...I have been through the ringer trying to get back into my facebook acct. The email add associated with the acct is j**y@aol.com. Finally, after multiple attempts, FB recognized that email again (after sending it to a hotmail acct that I absolutely never had). But FB is asking for 2 step verification. No code is coming to my phone, so it tells you to open FB code generator from the menu. The problem is that without being able to log into FB, I see no way to get to the menu. Please help. Can we chat or arrange a time? My cell ph is ***-***-**** , just text me. Happy to pay an additonal fee.
Charles, is it possible to set an appointment to do this together?
Thx,
Jana
I will try to recover your account right now one moment please.
thank you!
Please check and see if facebook sent a code to your email address?
ok
65810029
Thank you one moment please.
thx
just keeping the page open
i cannot access code generator as I can't get to the FB menu
no code has been sent to my phone
I will have to submit a request to facebook to have two step login turned off one moment please.
thanks
The worst part of this is that I uploaded my ID, both Passport and Driver's License, and FB said my ID did not match....that means the hacker really did a number on me.
facebook is asking for your identification to turn off two step login. We will have to do a remote session on a laptop with a camera so that facebook will get a picture of your id front and back.
Lets try again to upload the id please.
i sent them ID already...they did not ask for front and back, but we can do it together
You have to upload your id a few times im afraid because of your account being hacked
Do you have a laptop to use for remote session?
do you want me to upload my id to my computer and post a photo of it here....I am on a laptop!
taking photo of my id, front and back right now
Weneed to do a remote session to upload to facebook. Please click the link below and run the installer
Please dont upload your id here, we need to do it by remote session.
Upload to facebook
After you install the software, I will need the 9 digit code and password to connect.
something isn't working....i am on a macbook
Sorry one moment.
Please click the link and install the software
ok
After you install the software, I will need the 9 digit code and password to connect
it does not seem to be installing
It says "you can't open the appication "TV QuickSupp" because it is not responding
Pleas try this other link and lick download free.
With anydesk please allow screen mirroring as well.
i allowed everything...are you connected?
Not yet I need the 9 digit code from anydesk please?
I am going to have to do this a little later
I will be here tomorrow after 10 am EST
Please leave an update on your question so that I may continue follow up support.
Byron Narciso
Facebook Expert
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