My FB acct was hacked on 7/6. I have managed to claim my acct back and keep is active. However, the hacker put in a two factor authentication code...

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Customer

My FB acct was hacked on 7/6. I have managed to claim my acct back and keep is active. However, the hacker put in a two factor authentication code I am unable to get. I have attempted numerous times to get a code sent to my SMS but I never receive a text. Please help me to gain my acct back fully and access it. What can I do?

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
Facebook Expert

May I have your email address linked to your facebook account?

Posted
Customer

The email address that is linked is s**8@aol.com.

I no longer have that email. Have not had that email for many years.

My number is ***-***-**** . That number is associated with this acct. 

My current email is J**5@gmail.com 

Posted
Charles Totherow
Facebook Expert

Thank you.  I will do my very best to try to get yoyr account back as soon as possible.

Posted
Charles Totherow
Facebook Expert

Thank you.  I will do my very best to try to get your account back as soon as possible.

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Charles Totherow
Facebook Expert

May I have the code sent to your phone from facebook?

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Customer

Facebook: Your code is 560694
@m.facebook.com #560694

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Charles Totherow
Facebook Expert

I will need fo copy of you id to submit to facebook on your behalf.  Please email me a copy to c**9@gmail.com and I will submit to facebook.

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Charles Totherow
Facebook Expert

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Customer

I have send a copy of my ID twice.  The second time I never got a response. 

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Charles Totherow
Facebook Expert

Let me try for you please.

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Customer

That is the same step i have taken. I can't seem to get passed that point, after sending a copy of my ID 

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Charles Totherow
Facebook Expert

Facebook takes from up tp 48 hours to almost two weeks to turn off step verification so that you can log back in.

Posted
Customer

I just don't feel comfortable sending my ID. I don't understand why the second time when I sent FB my ID why I haven't received a response. I go to SMS options and I don't get notifications or responses either. 

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Charles Totherow
Facebook Expert

Please try to submit to facebook at least two more times your id and I have found that this usually speeds of the process.

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Charles Totherow
Facebook Expert

Your password is Walmart123  I had to change to see if facebook would respond.

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Customer

Ok. Is there anything else I can do on my end? This process has been so unreal. Is there any other way to bypass the two factor code since I never set that up myself. 

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Charles Totherow
Facebook Expert

All you can is just submit to facebook multiple times to try to speed up the process and please keep checking your account to see if you are able to log back without two step login.

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Charles Totherow
Facebook Expert

Is there anything else that I can help you with?

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Customer

Login Code Required. This is what I get when I attempt to login under the app. Then states I need to go to "Generate a code from your authentication app". What does this mean?

Posted
Charles Totherow
Facebook Expert

That is two step login.  Facebook has to turn it off so you can log back in.

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Charles Totherow
Facebook Expert

Thats why facebook is aking for your id, best to submit many times 

Posted
Customer

Ok.

The code to long in takes a long time if it even sends at all. Is that normal?

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Charles Totherow
Facebook Expert

Sometimes if you have the code sent many times, it will take longer to get a code because facebook server .

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Customer

Ok

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Charles Totherow
Facebook Expert

Is there anything else that I can help you with?

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Customer

I guess not. I was hoping to get past the code login paying for help but I guess not.

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Charles Totherow
Facebook Expert

Please let me know how you would like to proceed from here.

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Charles Totherow
Facebook Expert

We will have to wait for Facebook to turn off step verification.. Please let me know if you get any emails from facebook as well.

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Customer

I can't get the to the same page as you did to submit my ID again. 

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Charles Totherow
Facebook Expert

I was going to submit your id on your behalf for you.

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Customer

Could you walk me through how you got to that page?

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Charles Totherow
Facebook Expert

We can try a remote session as I can show you how to do this.  You have to be on a computer to do so.

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Customer

I don't have one

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Charles Totherow
Facebook Expert

Please use the link below and submit to facebook

https://www.facebook.com/help/contact/ ***-***-**** 83890

Posted
Customer

Thank you so much!!! I do appreciate your help

Posted
Charles Totherow
Facebook Expert

Very welcome.

Posted

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