My wife’s account of 10+ years has been hacked after trying to connect to Nextdoor App via Facebook Another persons name is showing on her phone...

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Customer

My wife’s account of 10+ years has been hacked after trying to connect to Nextdoor App via Facebook Another persons name is showing on her phone sign in and the e mail sign in not being accepted Tried everything including uploading proof of identity which will not go through Very disgusted

Last updated
Relly De Jesus
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Relly De Jesus
Facebook Expert

Hello Doug

Please leave a message whenever you are ready or leave a time of your convenience so we can try working on your problem. I'll be standing by for your response.

Thank you

Relly

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Customer

Am ready now if you Are

thank you

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Relly De Jesus
Facebook Expert

Alright

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Relly De Jesus
Facebook Expert

Now Doug... may I ask if you're messenger is working for I may ask you some personal questions that you cannot answer here in public for security reasons.

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Customer

The Facebook account is my wife's and the messenger account can not be signed into either

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Relly De Jesus
Facebook Expert

Ok... Doug. May I ask your email ad and we can talk in there for now. Will have to ask you some questions. Thank you

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Customer

d**m@cox.net

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Relly De Jesus
Facebook Expert

Ok Doug... email sent

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Customer

Just e mailed you

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Relly De Jesus
Facebook Expert

Copy that.. please wait

 

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Relly De Jesus
Facebook Expert

Sent you an email Doug

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Relly De Jesus
Facebook Expert

sent you an email Doug

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