I am locked out of my account and can’t get back in. I think I was hacked and they changed my email.

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Customer

I am locked out of my account and can’t get back in. I think I was hacked and they changed my email.

Last updated
Relly De Jesus
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Relly De Jesus
Facebook Expert

Hello Hlis

How are you doing? Please let me know whenever you are ready. Thank you

Relly

Posted
Customer

im ready

Posted
Relly De Jesus
Facebook Expert

Great.... May I ask if your Facebook messenger is working?

Posted
Customer

no it isnt having the same issue

Posted
Relly De Jesus
Facebook Expert

Ok... may I ask for your email address because I'm gonna have to ask you some details that you cannot type here in public. Thank you

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Customer

n**a@gmail.com

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Relly De Jesus
Facebook Expert

Email sent Nicole.... thanks

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Relly De Jesus
Facebook Expert

Sent you an email Nicole. Thanks

Posted
Relly De Jesus
Facebook Expert

Notes:

- Chat with Louis

- Provided link for remote support

- Reported to facebook that the account is hacked

- Louis asked to have her facebook deleted to create a new one

- Facebook account profile is deleted

- Louis will create a new Facebook account

- Solution Accepted

Posted

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