I was wondering if you could possibly help me with a Facebook problem? Somehow my business page just popped up on Facebook and I don't know who is...

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with FACEBOOK  nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hello Joy

How are you doing? May I ask for your email address for I may I ask you some questions which you cannot post the answer here in public. I'll be standing by for your response.

Thank you

Relly

Hi Joy

How are you doing? Please email me at d**9@yahoo.com so we can work on the issue. Have a good one!

Thank you

Relly

Hi Joy

How are you doing? Please email me at d**9@yahoo.com so we can work on the issue. Have a good one!

Thank you

Relly

Hello Joy

Thank you for your response... will work on the problem now.

Relly

- Reported the account using cx name

- cx submitted copyright and trademark report to facebook

- Awaiting for facebook's response

Dear Joy, It was a pleasure helping you with your Facebook issue today.

Here is a summary of the resolution.

Issue identified: Someone is using her business name as a page

Solution Implemented: Chat with Joy. Reported the page as a fake. Submitted copyright and trademark report as well. 

Accepted Answer

If issue resurfaces: If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .