Hi Please can you help me with a problem posting video on our Facebook business page? I have not been able to post video, since 18th July!...

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Customer

Hi Please can you help me with a problem posting video on our Facebook business page? I have not been able to post video, since 18th July! Immediately after publishing the video, we can see it, as it should post. However, our clients can only see the narrative, not the video. Instead, they get a message saying 'This contact isn't available at the moment.' Other times, when we check on the post, the narrative has disappeared and the video has been moved on our home page. I have had countless back and to emails with Facebook business 'support' and now they are saying, yes glitches like this can happen, but the 'Facebook system' will sort it out - eventually! Basically, they are telling me I'm on my own with this! I am in total and utter despair, as I watch our reaches drop from over 23,000 to just over 17,000 and we are now not getting as many new clients. Please, please, PLEASE can you help me? I feel utterly at the mercy of Facebook - a Facebook victim! Thank you for your time. Kind regards Lorna Prydie

Last updated
Relly De Jesus
Technician

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with FACEBOOK nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Hi Relly 

I am available now. I am based in the UK and the time here is 9.15am. Please could you email, to me your reponse for now. Then if I may follow this up with us speaking, this would make it easier for me. (I am not super knowledgable on all things Facebook - hence my contact!)

Many thanks for your time.

Kind regards

Lorna

Posted
Relly De Jesus
Technician

Hello Lorna

Good to hear back from you... Please email me at d**9@yahoo.com. I'll be standing by.

Thank you

Relly

Posted
Relly De Jesus
Technician

Notes:

- uploading video is not successful

- provided steps on how to resolve the issue but to no avail

- possible remote support to access her computer

- awaiting response from cx

Posted
Relly De Jesus
Technician

Hello Lorna

How are you doing? Just want to follow up if everything is up and running already on uploading videos. I'll be standing by for your response.

Thank you

Relly

Posted
Relly De Jesus
Technician

Notes:

- Emailed customer

- Videos now can be uploaded successfuly

- Problem resolved

Posted
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