I recently had my Facebook account disabled- which is incredibly difficult for me as I use my social network for work. I started another account...

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Customer

I recently had my Facebook account disabled- which is incredibly difficult for me as I use my social network for work.

I started another account and built up my network back to about 900 contacts- and then had it disabled on August 17th, I believe because I'd used very similar information (same first and last name, education info, and a similar birthdate) and the same device I'd used my prior account on.

My question is the following: Given how important social media is for the work I do, is there a guaranteed set of steps to take in order to use the platform and not have my access denied again? I've read some articles detailing how to do this, but figured since your staff are experts on the topic, they may be able to give me better guidance on how to work around the algorithms that exercise very little discretion that a human being might.

Beyond that, are you aware of the abilities of Facebook's facial recognition software- in other words, can it be used to detect 'banned' individuals?

Last updated
Ferdinand Aquino
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Facebook Expert

Hi James,

First of all I would suggest to use a different device, this removes mac and ip related informatin that provides you have used facebook before.
You can keep your personal information the same such as name and Date of brith.

Try verifying on why Facebook have blocked you, If  possible,

Make sure you verify your identity thru Settings > General > Verify your identity. This allows you to engage on Social / political and religious issues without getting banned. (this includes two factor authentication) which is straight forward and will be guided by the settings.

I would also suggest turning off facial recognition, It should be under setting > Facial recognition as this may link you to your old account and may trigger an alert as well.

Also avoid building up your Account too fast, too may invites and request to other stuff raises an alert of robot like behavior.

All These steps will do is Make your account as transparent as possible to facebook that you are a real Person. at the same time verify your identity.

Let me know if you have more questions.

I would appreciate if you would click the Green accept answer below to accept my help. also you have 30 days tat you can respond back here If you have further assistance needed. Just save this link you can get back easier.

https://www.experthelp.com/question/2395108/i-recently-had-my-facebook-account-disabled-which-is-incredibly

 

Posted
Customer

Okay, so I have some responses and questions pertaining to various points you brought up:

1.) I'm planning on purchasing a different device soon- would you solely advise using Wifi networks I hadn't used before or just using mobile data? Beyond that, would you advise making a new account if I have to on a computer at a library that I've never used before?

2.) If I'm in the database of banned individuals, would it be the wisest thing to use the same information? I'm convinced that got me kicked out of the account I made after my main one was banned.

3.) I contacted Facebook staff through a mutual connection who work for Facebook's Public Policy team in Washington, DC. One of them told me that they looked into the issue of my account being banned and found that it was correct, though they couldn't tell me why. I suspect it was individuals I was friends with or being in groups that despite me not doing anything against Community Standards, flagged me by association.

4.) Along the lines of question 2, wouldn't verifying my identity via ID just lead to my new account being banned given that like I said, I'm in the database of banned individuals?

5.) I turned off facial recognition, but does that really turn it off? Will the back end software still be able to ascertain who I am?

6.) What would you say is a reasonable number of friend requests in a 24 hour period to avoid flagging bot-like behavior?

 

Posted
Ferdinand Aquino
Facebook Expert

Hi James,

1.) I'm planning on purchasing a different device soon- would you solely advise using Wifi networks I hadn't used before or just using mobile data? Wifi Networks is better if its a new wifi connection, it adds to the gain regarding your concern. If you are going to use data, some network provider grants requests to change your external ip If that's possible with your provider, the better.

Beyond that, would you advise making a new account if I have to on a computer at a library that I've never used before?
This is much better given that you can provide facebook enough info to establish it like profile photo, photos uploaded like a real person and some id if ever asked.

2.) If I'm in the database of banned individuals, would it be the wisest thing to use the same information? I'm convinced that got me kicked out of the account I made after my main one was banned. I don't think there is a ban list, more likely an alert list of people they monitor.

Providing facebook information that you are a real person is much better if you are on a long term solution.

3.) I contacted Facebook staff through a mutual connection who work for Facebook's Public Policy team in Washington, DC. One of them told me that they looked into the issue of my account being banned and found that it was correct, though they couldn't tell me why. I suspect it was individuals I was friends with or being in groups that despite me not doing anything against Community Standards, flagged me by association.  Its good that you know these. try to be much careful in what you post outside of your profile. ake your account provate if possible to avoid people searching you publicly and reporting your account. It is good to avoid those interaction in the time beeing

4.) Along the lines of question 2, wouldn't verifying my identity via ID just lead to my new account being banned given that like I said, I'm in the database of banned individuals? again, not sure if there is a Ban list. but if you are flagged the first thing they do is ask for an ID, if you can provide that and facebook grants it, it is a long term solution for you

5.) I turned off facial recognition, but does that really turn it off? Will the back end software still be able to ascertain who I am? Yes permission with facebook is very important, There is a reason they have to put up a section there for you to not allow them to run your photo on facial recogtnition. If you opt out of it. they won't do tat as that will be their violation.

6.) What would you say is a reasonable number of friend requests in a 24 hour period to avoid flagging bot-like behavior?

I would say five is ok. but if you have a way to tell them outside of facebook to add you instead, the number will not matter that way.

Posted
Ferdinand Aquino
Facebook Expert

Let me know if you have further questions,

I would appreciate if you would click the Green accept answer below to accept my help. also you have 30 days tat you can respond back here If you have further assistance needed. Just save this link you can get back easier.

https://www.experthelp.com/question/2395108/i-recently-had-my-facebook-account-disabled-which-is-incredibly

Posted
Customer

Okay, so I have some responses and questions pertaining to various points you brought up:

1.) I'm planning on purchasing a different device soon- would you solely advise using Wifi networks I hadn't used before or just using mobile data? Beyond that, would you advise making a new account if I have to on a computer at a library that I've never used before?

2.) If I'm in the database of banned individuals, would it be the wisest thing to use the same information? I'm convinced that got me kicked out of the account I made after my main one was banned.

3.) I contacted Facebook staff through a mutual connection who work for Facebook's Public Policy team in Washington, DC. One of them told me that they looked into the issue of my account being banned and found that it was correct, though they couldn't tell me why. I suspect it was individuals I was friends with or being in groups that despite me not doing anything against Community Standards, flagged me by association.

4.) Along the lines of question 2, wouldn't verifying my identity via ID just lead to my new account being banned given that like I said, I'm in the database of banned individuals?

5.) I turned off facial recognition, but does that really turn it off? Will the back end software still be able to ascertain who I am?

6.) What would you say is a reasonable number of friend requests in a 24 hour period to avoid flagging bot-like behavior?

 

Posted
Ferdinand Aquino
Facebook Expert

Hi James,

1.) I'm planning on purchasing a different device soon- would you solely advise using Wifi networks I hadn't used before or just using mobile data? Wifi Networks is better if its a new wifi connection, it adds to the gain regarding your concern. If you are going to use data, some network provider grants requests to change your external ip If that's possible with your provider, the better.

Beyond that, would you advise making a new account if I have to on a computer at a library that I've never used before?
This is much better given that you can provide facebook enough info to establish it like profile photo, photos uploaded like a real person and some id if ever asked.

2.) If I'm in the database of banned individuals, would it be the wisest thing to use the same information? I'm convinced that got me kicked out of the account I made after my main one was banned. I don't think there is a ban list, more likely an alert list of people they monitor.

Providing facebook information that you are a real person is much better if you are on a long term solution.

3.) I contacted Facebook staff through a mutual connection who work for Facebook's Public Policy team in Washington, DC. One of them told me that they looked into the issue of my account being banned and found that it was correct, though they couldn't tell me why. I suspect it was individuals I was friends with or being in groups that despite me not doing anything against Community Standards, flagged me by association.  Its good that you know these. try to be much careful in what you post outside of your profile. ake your account provate if possible to avoid people searching you publicly and reporting your account. It is good to avoid those interaction in the time beeing

4.) Along the lines of question 2, wouldn't verifying my identity via ID just lead to my new account being banned given that like I said, I'm in the database of banned individuals? again, not sure if there is a Ban list. but if you are flagged the first thing they do is ask for an ID, if you can provide that and facebook grants it, it is a long term solution for you

5.) I turned off facial recognition, but does that really turn it off? Will the back end software still be able to ascertain who I am? Yes permission with facebook is very important, There is a reason they have to put up a section there for you to not allow them to run your photo on facial recogtnition. If you opt out of it. they won't do tat as that will be their violation.

6.) What would you say is a reasonable number of friend requests in a 24 hour period to avoid flagging bot-like behavior?

I would say five is ok. but if you have a way to tell them outside of facebook to add you instead, the number will not matter that way.

Posted
Ferdinand Aquino
Facebook Expert

Hi James,

My answers are below

1.) I'm planning on purchasing a different device soon- would you solely advise using Wifi networks I hadn't used before or just using mobile data? Wifi Networks is better if its a new wifi connection, it adds to the gain regarding your concern. If you are going to use data, some network provider grants requests to change your external ip If that's possible with your provider, the better.

Beyond that, would you advise making a new account if I have to on a computer at a library that I've never used before?
This is much better given that you can provide facebook enough info to establish it like profile photo, photos uploaded like a real person and some id if ever asked.

2.) If I'm in the database of banned individuals, would it be the wisest thing to use the same information? I'm convinced that got me kicked out of the account I made after my main one was banned. I don't think there is a ban list, more likely an alert list of people they monitor.

Providing facebook information that you are a real person is much better if you are on a long term solution.

3.) I contacted Facebook staff through a mutual connection who work for Facebook's Public Policy team in Washington, DC. One of them told me that they looked into the issue of my account being banned and found that it was correct, though they couldn't tell me why. I suspect it was individuals I was friends with or being in groups that despite me not doing anything against Community Standards, flagged me by association.  Its good that you know these. try to be much careful in what you post outside of your profile. ake your account provate if possible to avoid people searching you publicly and reporting your account. It is good to avoid those interaction in the time beeing

4.) Along the lines of question 2, wouldn't verifying my identity via ID just lead to my new account being banned given that like I said, I'm in the database of banned individuals? again, not sure if there is a Ban list. but if you are flagged the first thing they do is ask for an ID, if you can provide that and facebook grants it, it is a long term solution for you

5.) I turned off facial recognition, but does that really turn it off? Will the back end software still be able to ascertain who I am? Yes permission with facebook is very important, There is a reason they have to put up a section there for you to not allow them to run your photo on facial recogtnition. If you opt out of it. they won't do tat as that will be their violation.

6.) What would you say is a reasonable number of friend requests in a 24 hour period to avoid flagging bot-like behavior?

I would say five is ok. but if you have a way to tell them outside of facebook to add you instead, the number will not matter that way.

 

Let me know if you have further questions,

I would appreciate if you would click the Green accept answer below to accept my help. also you have 30 days tat you can respond back here If you have further assistance needed. Just save this link you can get back easier.

https://www.experthelp.com/question/2395108/i-recently-had-my-facebook-account-disabled-which-is-incredibly

Posted
Customer

Okay- so some more follow-ups and other questions:

1.) How would I go about requesting a different external IP from my provider?

Also, I don't quite understand your answer in the second paragraph- I was asking if you think it makes sense to use a computer on a new wifi network never used prior.

2.) See the image attached at the bottom of this form, but from the looks of it, they appear they do have a list of prohibited individuals.

3.) I don't think it was anyone reporting my content, but the algorithms that booted me.

4.) Going along with point 2, if they have my full legal name and date of birth on file that matches my state issued ID, isn't submitting it only likely to get me shut down faster?

5.) I'm not necessarily sure they care about violations of their own policies, it's not like its users could wage any effective legal battles- so given what you know, could they still use facial recognition in order to identify probibited users, even if the users have turned it off?

6.) I'll bear that in mind. 

Posted
Customer

Facebook ban appeal

Posted
Ferdinand Aquino
Facebook Expert

Hi James,

Okay- so some more follow-ups and other questions:

1.) How would I go about requesting a different external IP from my provider?

You can call their support and ask if it is possible, Again some carrier allows it for security purposes and business related ones.

Also, I don't quite understand your answer in the second paragraph- I was asking if you think it makes sense to use a computer on a new wifi network never used prior. Yes  I will agree that this is better. Using a new computer will mean you are signing in on a new device which is not facebook recorded yet and a new wifi network which give you a new ip address as well.

2.) See the image attached at the bottom of this form, but from the looks of it, they appear they do have a list of prohibited individuals.

That I think is pertaining to your account being disabled and ineligible. That form shows facebook who you are and you are a real person subjecting your account for review. That takes a very ong time to get an answer so don't bother with that too.

3.) I don't think it was anyone reporting my content, but the algorithms that booted me. If that is the case, it will be much better to watch over your next posts and comments and how your Account establish progression. again watch out how many you add friends and the rate of how many groups you join in to.

4.) Going along with point 2, if they have my full legal name and date of birth on file that matches my state issued ID, isn't submitting it only likely to get me shut down faster? I would say this part of Facebook is what's not clear. They always opt for having a real person on their account. there are accounts that are hacked that does the same king of illegal activities which gets banned as well and the next time you create the account proving them you are a real person is the best and long time solution. Worst case scenario they will have a lot of account which are not real because of them banning accounts.

5.) I'm not necessarily sure they care about violations of their own policies, it's not like its users could wage any effective legal battles- so given what you know, could they still use facial recognition in order to identify probibited users, even if the users have turned it off? No If you opt out of this option they won't run a scan to it.

6.) I'll bear that in mind. 

Posted
Ferdinand Aquino
Facebook Expert

Let me know if you have further questions,

I would appreciate if you would click the Green accept answer below to accept my help. also you have 30 days tat you can respond back here If you have further assistance needed. Just save this link you can get back easier.

https://www.experthelp.com/question/2395108/i-recently-had-my-facebook-account-disabled-which-is-incredibly

Posted

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