I cannot create any events.

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Customer

I cannot create any events.

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Facebook Expert

Hi Cyril,

Are you trying to create Public events or Private events?

 

Posted
Customer

Hello Elixir, 

I am trying to create a public event.

Posted
Elixir Cada
Facebook Expert

Are you using your personal facebook account or a business page account?

 

Posted
Customer

A business page account.

Posted
Elixir Cada
Facebook Expert

alright. there should be no problem in creating events on a business page account. Are you getting an error message? 

 

Posted
Customer

No error message. There is unfortunately just not the possibility to find a button which allows me to do this... I have done so in the past but now I cannot anymore. This is my page: https://www.facebook.com/ekayogafr/events

Posted
Elixir Cada
Facebook Expert

would you mind if i connect to your computer so that I can check that for you?

Posted
Customer

no. How do I proceed ?

Posted
Customer

I mean I don't mind. You can connect.

 

Posted
Elixir Cada
Facebook Expert

alright. are you using windows computer? 

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Customer

Yes

Posted
Elixir Cada
Facebook Expert

good. please click the link below and install the remote support software. Once installed, you will be given a teamviewer username and password. Provide that username and password to me so that I can connect to the machine,

https://download.teamviewer.com/download/TeamViewer_Setup_x64.exe

 

Posted
Customer

OK. ID 869 405 608

Password 4278

Posted
Elixir Cada
Facebook Expert

ok. one moment please

 

Posted
Elixir Cada
Facebook Expert

one sec. my machine is having hard time connecting to your computer. Did you use the link that I gave you to download teamviewer?

 

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Customer

I had it installed already.

Posted
Elixir Cada
Facebook Expert

ohhh.. please use the link that i gave you. it is telling me that the remote computer teamviewer is outdated

 

Posted
Elixir Cada
Facebook Expert

seems like you are using the old version of teamviewer

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Customer

Ok, meaning I should update it ?

Posted
Elixir Cada
Facebook Expert

yes you can update is as well if you want 

Posted
Customer

Ok, the updating is in progress.

Posted
Elixir Cada
Facebook Expert

ok good. ill wait here. It might generate a new username and password after the update. please provide it here. 

Posted
Customer

Ok.

Posted
Customer

ID 869 405 608 Password 853qkd

Posted
Elixir Cada
Facebook Expert

ok hold on

 

Posted
Customer

Ok, thank you. I will accept the answer. 

Posted
Elixir Cada
Facebook Expert

Dear Cyril,

It was a pleasure helping you with your facebook issue today. Here is a summary of the resolution.

Issue identified : cant create events on her facebook page
Solution Implemented : performed remote support on cx computer. Showed here steps on how to create events. cx satisfied with the solution. answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-****

Posted

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