I cannot create any events.
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I cannot create any events.
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Are you trying to create Public events or Private events?
I am trying to create a public event.
Are you using your personal facebook account or a business page account?
A business page account.
alright. there should be no problem in creating events on a business page account. Are you getting an error message?
No error message. There is unfortunately just not the possibility to find a button which allows me to do this... I have done so in the past but now I cannot anymore. This is my page: https://www.facebook.com/ekayogafr/events
would you mind if i connect to your computer so that I can check that for you?
no. How do I proceed ?
I mean I don't mind. You can connect.
alright. are you using windows computer?
good. please click the link below and install the remote support software. Once installed, you will be given a teamviewer username and password. Provide that username and password to me so that I can connect to the machine,
OK. ID 869 405 608
ok. one moment please
one sec. my machine is having hard time connecting to your computer. Did you use the link that I gave you to download teamviewer?
I had it installed already.
ohhh.. please use the link that i gave you. it is telling me that the remote computer teamviewer is outdated
seems like you are using the old version of teamviewer
Ok, meaning I should update it ?
yes you can update is as well if you want
Ok, the updating is in progress.
ok good. ill wait here. It might generate a new username and password after the update. please provide it here.
ID 869 405 608 Password 853qkd
ok hold on
Ok, thank you. I will accept the answer.
It was a pleasure helping you with your facebook issue today. Here is a summary of the resolution.
Issue identified : cant create events on her facebook page
Solution Implemented : performed remote support on cx computer. Showed here steps on how to create events. cx satisfied with the solution. answer accepted.
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