Error! memory configured incorrectly. Please enter set up for memory information details

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Error! memory configured incorrectly. Please enter set up for memory information details

Last updated
Relly De Jesus
Dell Expert

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Dell nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Relly De Jesus
Dell Expert

Hello Ian

How are you doing? May I know the model of your Dell computer? I'll be standing by for your response

Thank you

Relly

Posted
Relly De Jesus
Dell Expert

Hello Ian

How are you doing? May I know the model of your Dell computer? I'll be standing by for your response

Thank you

Relly

Posted
Customer

Sorry I don't know the model of my Dell, I bought it second hand about a year ago from a com puter mechanic. Of course I can't start it to look in the innards. Ian C

Posted
Customer

I had a look at the back of the machine noted the following    - a pro windows 8 sticker  -express service code ***-***-**** 6   - Service tag S/N G9PLH12..   Hope this helps. IanC

Posted
Relly De Jesus
Dell Expert

Good to hear back from you Ian... May I request to take a pic of the computer and send it to d**9@yahoo.com

I'll be standing by. Thank you.

Posted
Customer

Your request is a little above my skill levels. (aged 85) Will try and get my son who lives quite close to help me tomorrow. Live in Melbourne and we are in lockdown so could take a day or so. We are approx 12 hours ahead of you. No desperate hurry, computer is  back up only but my main computer is a dodgy too. Regards IanC

Posted
Relly De Jesus
Dell Expert

Sure Ian no worries. I need to see the computer itself so that I can guide him on how to proceed. First, the RAM or memory  itself can be faulty that's why this will require replacement. There's a possibility that re-seating the memory card and cleaning the copper contact by a pencil eraser can fix the issue as well. Hope this helps and I'll be standing by for your response Sam. You have a good one!

Posted
Relly De Jesus
Dell Expert

Sure Ian no worries. I need to see the computer itself so that I can guide him on how to proceed. First, the RAM or memory  itself can be faulty that's why this will require replacement. There's a possibility that re-seating the memory card and cleaning the copper contact by a pencil eraser can fix the issue as well. Hope this helps and I'll be standing by for your response Ian. You have a good one!

Posted
Relly De Jesus
Dell Expert

Hi Ian

Good to hear back from you Ian... ok let me see. Looks like that you have a Dell Latitude e5440 laptop. I will give you some directions Ian. Are you ready?

Thank you

Relly

Posted
Relly De Jesus
Dell Expert

Hello Ian

This is what the memory looks like

Now you can see the copper contacts right? use a pencil eraser to clean it before you put it back again. Now please click on the link below on how you can access the memory card

click below

HOW TO REMOVE MEMORY CARD ON DELL LATITUDE E5440

After you clean it put it back in. This should fix the issue. If the issue persist then it may need a new MEMORY card to resolve the issue.

Hope this helps.

Thank you

Relly

Posted
Relly De Jesus
Dell Expert

Notes:

- Provided procedure on how to remove memory card

- After removal of cover, there's a visible corrosion and water damage

- Customer is very thankful for the assistance

Posted

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