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Forgotten password can not login
Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Kate,
Thanks for waiting, Im here to help. What username you are using on Facebook? Is it your mobile number or email address?
Hi
so I can not login in to any device only logged in on my phone but I do not know the password.
ive tried to reset the password with numerous IT support but nobody can fix it.
it sends me through a loop
Thanks for your response. Are you using a mobile or a computer to chat with me?
I'm on my mobile apple phone
My mobile is ***-***-****
+61 (0) 458888831
I can use either so let me know what's best I'm logged into fb on my phone but scared I loose it as can't login anywhere else
It's connected to my business page which I need
Please follow these steps:
I'm trying to find these standby
Shows profile settings
Please follow the steps correctly and tell me if you see an email address or phone number
I can't find personal and account information is the exact name of it after settings
It's ok I found
Do you see an email address or phone number?
It says k**1@gmail.con
K**1@gmail.com is pending
phone number says only me
What phone number is showing?
Can you please select the email address and let me know that options that it gives you?
It's asking me to confirm my email address
I've confirmed and waiting on an email confirmation code
Great. Once you confirm it let me know so we can create a new password for you
Ok so ive confirmed it and it now shows only me next to email as well as phone
Please check your email for the Facebook code and what password you want to use. You can change it after we created a new one.
Should I try now and login on my computer
You can try on your computer and click on forgot password. Facebook will send you a code use it to create a new password. Let me know what happen. Thanks
Oh my god I wish I'd called you months ago
i just changed my password you've made my day month bloody year ha ha
Will I get charged for the phone call as you did not call me and it was additional $30
Oh sorry I didnt see that. I will inform our customer support about that.
If I were able to assist you please click on the Green Accept Answer button. Thank you
Ok once I receive confirmation about the $30 refund that would be great
Dont worry it will be refunded. I already informed my supervisor about that.
Thanks as I'm in Australia and it's US dollars so expensive double the cost
I understand. Dont worry it will be refunded. Thanks for your time. Dont forget to accept the answer if you are happy with the assistance
Hi Kate, we have refunded your phone upgrade fee of $30. Depending on your financial institution, you will see the credit within 5 to 10 working days. For any further billing assistance, simply email us at s**t@experthelp.com and we will help you most appropriately.
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Byron Narciso
Facebook Expert
As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.
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