A hacker got into my business page and removed me as the page owner. I need help regaining control of my page.

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Customer

A hacker got into my business page and removed me as the page owner. I need help regaining control of my page.

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Facebook Expert

Please tryt he link below to submit to facebook to request admin access back to your account.

 

https://www.facebook.com/help/contact/ ***-***-**** 975125

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Charles Totherow
Facebook Expert

Please let me know if the link works for you as well.

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Charles Totherow
Facebook Expert

After you submit the request to facebook, this will take around 48 hours for facebook to review and fix the issue.

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Customer

 Our page doesn't even show up as an option in the drop down on the page you sent.

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Charles Totherow
Facebook Expert

May I have your email address linked to facebook?

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Customer
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Charles Totherow
Facebook Expert

Were you the only admin of the page when it was hacked, also do you use facebook business manager as well?

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Customer

I was an admin in addition to my assistant. Both of us were removed as admin by the hacker. We did use FB business manager, but lost access to that too. 

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Charles Totherow
Facebook Expert

I can do a remote session and try to troubleshoot your facebook?

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Customer

Sure

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Charles Totherow
Facebook Expert

Do you have a computer to use for a remote connection wih windows 10?

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Customer

Yes

 

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Charles Totherow
Facebook Expert

Please click the link and run the software and then afterwards, I will need the id and password to connect as well please.

 

https://download.teamviewer.com/download/TeamViewerQS.exe

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Customer

ID: 445 699 218

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Customer

Pword 11ita862

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Charles Totherow
Facebook Expert

Thank you one moment

 

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Charles Totherow
Facebook Expert

I am connected now can you show me the page that you lost admin access?

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Charles Totherow
Facebook Expert

May I have your mouse for a few minutes please?

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Customer

yes

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Charles Totherow
Facebook Expert

please go back to the facebook page please?

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Charles Totherow
Facebook Expert

Looks as if you still have admin access

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Charles Totherow
Facebook Expert

Can you go back to the page which you lost admin access?

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Charles Totherow
Facebook Expert

Please fill out this form as a copyright form but will work also for admin rights back.

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Charles Totherow
Facebook Expert

Just add the link to page where you lost amin access ?

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Customer

I'm not sure what to write in these boxes...

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Charles Totherow
Facebook Expert

Just out that you lost admin access to your page and put the link to the page in the box as well please.

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Customer

Good?

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Charles Totherow
Facebook Expert

Looks very good please click send

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Charles Totherow
Facebook Expert

facebook will take up to 48 hours to respond as well.

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Customer

Ok...so just wait on their response for now?

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Charles Totherow
Facebook Expert

facebook will contact you under the support inbox and when they contact you you will get a notification

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Charles Totherow
Facebook Expert

Yes we will have to wait for them to respond.

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Customer

Ok sounds good, and then reconnect with you with their response?

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Charles Totherow
Facebook Expert

Yes please do I will be here everyday 7 days a week.

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Customer

Ok if I jump back into my account with ExpertHelp.com and return to this dialogue, will I be automatically connected back to you?

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Charles Totherow
Facebook Expert

I will be notified then and will respond quickly back with you as well.

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Customer

Ok sounds great, thanks!

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Charles Totherow
Facebook Expert

I will disconenct from your computer and please let me know if you when you get any repsonse from facebook.

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Customer

Will do

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Charles Totherow
Facebook Expert

I am still working on your issue with facebook.  PLease let me know also if you get any emails from facebook as well.

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Customer

I received this email this morning:

 

Hi,

Thanks for contacting us. Based on the information provided, it is unclear whether you're making an intellectual property claim or requesting an admin change for a Page, account or group.

Please understand that if you continue with your intellectual property claim, the reported content may be removed from Facebook. If you’d like to continue with your intellectual property claim, please respond to this message confirming you would like to proceed, and we will continue to look into your report.

If instead your request pertains to a Page or group’s admin status or support for a hacked account, please note that we’re unable to support these types of requests through this channel. The following links may be helpful:

-Hacked or disputed Page: https://www.facebook.com/help/ ***-***-**** 56925/?ref=CR

-Hacked account: https://www.facebook.com/help/ ***-***-**** 398524/?ref=CR

-Hacked or disputed group: https://www.facebook.com/help/ ***-***-**** 30365/?ref=CR

Thanks,

Arlo
Facebook

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Charles Totherow
Facebook Expert

Please make sure to reply to that email saying that you page was hacked and that yo need admin rights back

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Customer

It seems odd to do that as they specifically say if my page was hacked to use other resources. Are you sure?

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Charles Totherow
Facebook Expert

Yes because facebook will send this request over to the Pages department that handle Facebook Pages.

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Customer

Ok I just replied, but my hunch is that they're going to make me use those links, which don't work. 

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Customer

Response from FB...

 

Hi,

Thanks for contacting us. Please note that this channel is only for reporting infringement of your intellectual property rights, which could result in removal of the reported content. Instead, it looks like you are requesting help regarding a Page or group’s admin status, or support for a hacked account.

We are not able to help with account access issues through this channel and will not be able to redirect your claim. Should you wish to file a report related to an account access issue, the following links may be helpful:

-Page Admin Access Issues (e.g., hacked page, admin change): https://www.facebook.com/help/ ***-***-**** 56925/?ref=CR

-Hacked account:
https://www.facebook.com/help/ ***-***-**** 398524/?ref=CR

-Group Access Issues (e.g., hacked group, admin change): https://www.facebook.com/help/ ***-***-**** 30365/?ref=CR

Thanks,

Mulder

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Charles Totherow
Facebook Expert

THis is the obnly way I know of contacting facebook in which they reply promtly.  These other links may work, but facebook takes longer to repsnd to support requests.

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