I have lost the headings from my group. I can't see About, Discussion, Rooms, Topics, Media etc. Please can you help?

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Customer

I have lost the headings from my group. I can't see About, Discussion, Rooms, Topics, Media etc. Please can you help?

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

Sorry to keeop you waiting.  About how long ago did this happen?

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Charles Totherow
Facebook Expert

also, have you tried to see if the heading are showing up on a computer or smartphone?

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Customer

It happened yesterday. I'm on a Macbook.

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Charles Totherow
Facebook Expert

Do you use safari as your wb brwoser or have you tried to use google chrome?

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Customer

I'm on both!

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Charles Totherow
Facebook Expert

Please allow me a few minutes to try to resolve this?

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Customer

its the same on both

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Charles Totherow
Facebook Expert

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Customer

Te name of the group is The Art of Childhood

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Charles Totherow
Facebook Expert

Please try to log out and back in also try to clear cookies

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Charles Totherow
Facebook Expert
  1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
  2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data....
  3. Click Remove Now in the pop up window that appears.
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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

Is this the correct group below?

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Customer

yes

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Charles Totherow
Facebook Expert

The header not also not shoing for non members as in the pic

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Charles Totherow
Facebook Expert

Allow me a few minutes please.

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Charles Totherow
Facebook Expert

Please try this:

 

To add the Groups tab, go to your Facebook page settings and click Edit Page in the left sidebar menu. Scroll to the bottom and click the Add a Tab button. Next, click the Add Tab button to the right of the Groups tab.

Posted
Charles Totherow
Facebook Expert

This has to be just a facebook glitch.  One moment while I report this to facebook.

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Charles Totherow
Facebook Expert

I have reported the error to facebook. PLease allow up to 48 hours for facebook to correct the issue.

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Charles Totherow
Facebook Expert

Facebook should contact you by email

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Customer

I haven't done this yet. Do you mean my own page? or Art of Childhood page?

 

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Charles Totherow
Facebook Expert

I already reported the issue to facebook.  YOu should get an email from facebook after 48 hours with the result.

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Customer

Thank you

Posted

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