I have an office I run for therapists and they use the wifi for telehealth i.e. streaming video, there are about 5-10 in the office and the wifi...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your tech question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your tech question answered.

Get An Answer

3. Get An Answer

Connect with your technician via online chat or telephone call.

Answer

Customer

I have an office I run for therapists and they use the wifi for telehealth i.e. streaming video, there are about 5-10 in the office and the wifi will drop out for a second here and there

Last updated
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
Technician

Please try to go to the router and unplug the router for bout 5 minnutes then plug back in and see if the intenet is better.

Posted
Charles Totherow
Technician

See if the internet is better and also please check to see if all devices remain connected.

Posted
Charles Totherow
Technician

Sorry to have kept you waiting as well.

Posted
Customer

HI Charles, I've power cycled it, doesn't seem to help. We have a TP Link Mesh router M5, do we need something enterprise to prevent the dropouts?

Posted
Charles Totherow
Technician

It sounds like to me that you may have a faulty router if the WIFI signal keeps dropping.

Posted
Charles Totherow
Technician

Is there anyway that you could try another router or is that router supplied from the internet company.  If so, all you have to do is call the internet company and let them know that you have a bad router and they will replace with a new one.

Posted
Charles Totherow
Technician

Please let me know how it turns out.

Posted
Customer

I bought that router. I can return it. I was wondering if I should buy a router from Cisco but it sounds like you're saying I don't necessarily need an enterprise set up even with 10 telehealth therapists.

Posted
Charles Totherow
Technician

Just a regular router should do the trick for 10 connected devices.

Posted
Charles Totherow
Technician

However Csico does make quality router I would recommend getting a Cisco router as well.

Posted
Charles Totherow
Technician

Cisco

Posted
Charles Totherow
Technician

As long as your internet speed is above 25 MPS download speed, that should be fine

Posted
Charles Totherow
Technician

25 MPS download speed or above should be fine as well.

Posted
Charles Totherow
Technician

Please let me know if there is anything else that I can help you with today?

Posted
Customer

thats it thanks

Posted
Charles Totherow
Technician

Please send an email to s**t@experthelp.com to confirm issue resolved

Posted
Charles Totherow
Technician

Dear Dov , It was a pleasure helping you with your Tech issue today. Here is a summary of the resolution.


Issue identified : Cusrtomer having issue with WIFI dropping


Solution Implemented : Left replies on how to make sure to check router and reset.  Also advised customer to get a Cicso router to see if this will increase WIFI signal 

Accepted Answer


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

More Tech Questions...

Ask Your Tech Question & Get An Answer Now!