My Samsung TV only shows video playback in the upper left corner, the other three quadrants are extremely blurry. However, when I'm on the menu of...

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May I have the model number of your tv?

Please allow me a few minutres to try to resolve this for you?

Yes please.

Thank you one moment please.

MAy I ask what streaming service are you using?

Thank you one moment please.

You have direct tv Im assuming?

Or ATT cable tv?

Thank you for that one moment.

So you have a cable box with it?

One moment while I try to resolve.

Can you change the picture setting using the cable remote?

There has to be an issue with ATT I dont see any errors with your tv itself

How long has this started happening?

One moment please.

I recommend that we do a factory restore of the tv would that be ok to do?

I will get the directions for you.  One moment 

Here are the steps

Open Settings, and then select General.

Select Reset, enter your PIN (0000 is the default), and then select Reset

. To complete the reset, select OK.

Your TV will restart automatically. If these steps don't match your TV, navigate to Settings, select Support, and then select Self Diagnosis. Reset will be located in that menu.

please try these:

navigate to Settings, select Support, and then select Self Diagnosis. Reset will be located in that menu.

Let me get some more directions one moment

PLease let me know how the restore turns out?

Thank you so much for the kind words.

Dear Alexander , It was a pleasure helping you with your Samsung issue today. Here is a summary of the resolution.

Issue identified : Customer tv was showing blurr in the screen

Solution Implemented :  Left replies to factory reset the tv.  The picture is clear now.

Accepted Answer

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