My Zoom and Skype programs, all of the sudden, are presenting a dark purple image from my webcam. How can this be fixed?

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Hi David,

Where are you seeing the dark purple image? have you inspect the webcam's lens if there are possible debris blocking its way?

Are you there David?

Were you able to read my message below? You can reply to me by entering your message at the top then hit the send response button. 

can you try to test your webcam by clicking the link below and check if you can see the dark purple thing that you mentioned.

https://webcamtests.com/

are you using a laptop or desktop computer? is it an apple or windows machine? 

ok. i assume that the webcam is a third party webcam, is that right?

i mean, you purchased it separately. Not the one that came with the machine

i trie to call you on the number that you provided but the phone is not reachable. let me know if i can call you so that i can easily help you with your webcam issue. 

no cost. 

no additional cost

it is saying the the call is blocked as well 

you can add me on zoom (e**1@gmailcom) so that  i can talk to you. 

i am only using skype and they didnt provide any skype number to me. 

we can go on zoom. you can add me there (e**1@gmail.com)

ok add me on skype elixir.cada04

what is your skype id.. i will add you. 

https://download.teamviewer.com/download/TeamViewer_Setup_x64.exe

Dear David,

It was a pleasure helping you with your Webcam issue today. Here is a summary of the resolution.

Issue identified : cx getting purple screen on skype and zoom
Solution Implemented : called  cx and accessed his computer. we tried to change the usb port where the webcam is attched. no go. Tried deleting/adding the device in the device manager. no go. tried reinstalling the driver of the webcam. no go. told cx that the problem is the webcam and it is a harware failure that needs to be replaced. cx will buy a new webcam. answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****