My Zoom and Skype programs, all of the sudden, are presenting a dark purple image from my webcam. How can this be fixed?

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Customer

My Zoom and Skype programs, all of the sudden, are presenting a dark purple image from my webcam. How can this be fixed?

Last updated
Elixir Cada
Technician

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Elixir Cada
Technician

Hi David,

Where are you seeing the dark purple image? have you inspect the webcam's lens if there are possible debris blocking its way?

 

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Elixir Cada
Technician

Are you there David?

Were you able to read my message below? You can reply to me by entering your message at the top then hit the send response button. 

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Customer

Yes, got your message. The webcam lens is perfectly clean.

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Elixir Cada
Technician

can you try to test your webcam by clicking the link below and check if you can see the dark purple thing that you mentioned.

https://webcamtests.com/

 

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Customer

The webcam test shows the same purple screen. 

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Elixir Cada
Technician

are you using a laptop or desktop computer? is it an apple or windows machine? 

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Customer

Desktop with Windows 10.

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Elixir Cada
Technician

ok. i assume that the webcam is a third party webcam, is that right?

 

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Elixir Cada
Technician

i mean, you purchased it separately. Not the one that came with the machine

 

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Customer

Yes, third party purchased separately. It also provides the microphone.

 

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Elixir Cada
Technician

i trie to call you on the number that you provided but the phone is not reachable. let me know if i can call you so that i can easily help you with your webcam issue. 

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Customer

Your call was blocked on my iPhone. Please call on my home number ***-***-**** ). Is there an additonal cost for working on the phone?

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Elixir Cada
Technician

no cost. 

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Elixir Cada
Technician

no additional cost

 

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Customer

That's good. Please call if you'd like.

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Elixir Cada
Technician

it is saying the the call is blocked as well 

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Elixir Cada
Technician

you can add me on zoom (e**1@gmailcom) so that  i can talk to you. 

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Elixir Cada
Technician

 

you can add me on zoom (e**[email protected]) so that  i can talk to you. 

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Customer

That's very strange! Can I call you?

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Elixir Cada
Technician

i am only using skype and they didnt provide any skype number to me. 

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Elixir Cada
Technician

we can go on zoom. you can add me there (e**[email protected])

 

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Customer

How can I add you on Zoom? I also use Skype.

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Elixir Cada
Technician

ok add me on skype elixir.cada04

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Customer

I don't know how to do that either.

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Elixir Cada
Technician

what is your skype id.. i will add you. 

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Elixir Cada
Technician
Elixir Cada
Technician

Dear David,

It was a pleasure helping you with your Webcam issue today. Here is a summary of the resolution.

Issue identified : cx getting purple screen on skype and zoom
Solution Implemented : called  cx and accessed his computer. we tried to change the usb port where the webcam is attched. no go. Tried deleting/adding the device in the device manager. no go. tried reinstalling the driver of the webcam. no go. told cx that the problem is the webcam and it is a harware failure that needs to be replaced. cx will buy a new webcam. answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-****

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