Enter your tech question at the top of this page and click Get An Answer.
Tell us how quickly you want your tech question answered.
Connect with your technician via online chat or telephone call.
music library playlists not loading
Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Ellie!
Thank you foe choosing ExpertHelp LLC. First may I know what app or device you are using to load your Music Playlist? And when this issue occured? And what are the troubleshooting steps you already done? When you're ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.
hello, I hope you are still there! I'm using my macbook pro but my music library is on an external hard drive. The software is Apple Music, version 1.2.3.56 I've had lengthy conversations with Apple with no results. I have playlists from many years and they work on my ipad and iphone. I used to be able to double click on a play list on my computer and the playlist would start playing. This doesn't work. Also, if a click on one song when it finished, it doesn't continue to the next song.
I don't see my response. Did you receive it?
oh, now I see it.
Am I still getting help here?
Hi Ellie!
Sorry for the late reply. If this the case have you tried turn the sync library off and turn it back on again? If not here are the steps.
Please advise me if this helps. I will be standing by for your response.
Hi Ellie,
I would like to follow up if your issue is already resolved or you still needs further assistance. I will leave this page open and will wait for your response. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Regards,
Ramy De Jesus
there is no "sync library" under General tab
I'm in Los Angeles
My music library seems to be called ITUNES still. It is located on an external hard drive. I have not done any syncing recently.
I need to have any idea when you will be writing to me since I can't just sit at the computer. I need to go now for 10 minutes but can be back. It's 7:53 in Los Angeles. Where are you located? When can we both be here at the same time i HOpe?
If we are on totally diferent time zones then maybe someone else in my time zone can help me? In the past this was very fast and efficient.
here we go again. no response because we are in different parts of the world maybe? This doesn't work for me. What should we do?
Hi Ellie,
Please try the following steps provided below.
By default, your iTunes Media folder is in your iTunes folder. To find it, go to User > Music > iTunes > iTunes Media.
If you don't see your iTunes Media folder in the above location, here's how to find it:
If this will not work please advise me when will be the best time to call you so we can schedule a call back and the best number to reach you.
the image you have looks nothing like what I have under preferences. I'm trying to send you images. PLEASE tell me what time zone you are in. and when we can actually be here at the same time? like made a date?
doesn't look like what I just sent worked. Your images look nothing like my preferences in my music application. Can we actually make a date to talk at a specific time??
My application is not called ITUNES. It is Apple Music.
I'm going to eat dinner. Maybe we can make an actual plan to talk about this. this system is really not working for me.
Hi Ellie,
Please advise me when can we schedule a call back so I can call you. Just provide me the date and time to call you. And also if we can do a remote access to your computer so we can see or resolve the issue. I will leave this page open and will wait for your response.
Regards,
Ramy De Jesus
Thank you so much. How about either today around 4 (los angeles time), or tomorrow, any time from 7 -12. I'm leaving now, but will check this when I get back. Thanks again. I should tell you that in my desperation I created a new music library, but of course it has no playlists so if you can resolve my library that has those, it would be wonderful.
the tomorrow times are morning, by the way. 7 am. - noon.
Hi Ellie,
Can I call you on Tuesday 10 am PDT your time? I will do my best to resolve your issue. And also provide me the number I can call you?
yes, that is probably fine. I had a covid vaccine that is making me quite dizzy and headachey unfortunately, but I'l do my best to talk in the morning, hopefully I''l be feeling better. ***-***-**** . What will be the phone number you're calling from? Can I let you know in the morning if I'm not up to it. Very frustrating since I had no problem with the first vaccines. thanks so much Ramy.
No worries Ellie. Just keep me posted if you will be able to make it if not just take a rest and we can do it once you feeling well.
By the way Ellie for us to have a remote support you need to download remote app on your computer. Please follow the steps provided below on how to download teamviewer on your computer.
1. Visit http://www.teamviewer.com and click on the download button to start downloading the software:
2. Choose ‘Default Installation’ option and “Personal” then click on the ‘Accept-finish’ button
3. After installation is finished, run Teamviewer by going to:
Start -> Applications -> Teamviewer
Please send us the ID and password for remote support login.
Make sure that the Teamviewer is open on your end for us to assist you better. Will be waiting for your response.
ok, I downloaded it. I don't understand some of the access questions. We just need to share screen on the Music application, so not sure what to select in terms of "request access"
i'm not seeing the set up that you pictured there.
I'm here, ready for your call... but still not sure about the team viewer application
My getting started window 
doesnt' look like the one you pictured.
that's what I'm seeing. not what you sent me as the sign in.
hello? I will wait until 10:30 and then I'll need to assume you're not calling me.
PLEASE call me? or let me know what's going on? I arranged my morning for our appointment.
Hi Ellie. Do you see on your screen remote control? Please click that and kindly provide me the ID number and the password.
I don't see the ID and password
i did hit "agree" but nothign happened
are you going to call me? that would be easier
I am having an issue calling you and my app is for me to call you is not working. Do you have a skype where I can call you?
not sure how to use skype.
can I call you?
Or can we try this the remote support for google kindly click on this link Remote support link. Then click on the Share this screen and there is a download button and then provide me the access code.
it's asking me to add to chrome. Is that right?
Yes,
not sure what to do. there was no access code
What do you see exatly on your screen?
i'm installing the sofware for chrome remove desktop. not sure this is what I'm supposed to be doing. It says installation successful. now what?
Okay once it is successfully installed it will automatically open. And you will see a access code. By the way what email address are you using?
E**L@GMAIL.COM NOTHING OPENED AFTER INSTALLATION. IT JUST SAID INSTALLATION COMPLETE. NO ACCESS CODE
Click on this link again Remote access link. And you will see there below share screen generate a code.
Then provde me the code it will show there.
ok, I did that but no code. Can you try calling me again? This is taking too much time and maybe I'm not computer savvy enough to do this.
I followed all the prompts and it said "you're all set" but no code'
Ramy... I'm not able to spend more time on this. What can we do??
Will try to find a way to call you. Just in case will keep you posted and also check your email from time to time.
if skype can work, how do I do that?
got code! 169739595579
now what?
Connecting now.
do I have to do anything?
If there will be promt need to click or accept or yes please click on it.
i don't see one yet
It says your offline. Can you click on generate a new code.
667821539058
Trying to connect again.
do you need my apple email maybe?
Can you check your Gmail please. I send you a invite for Google Duo.
didn't see the emails before. I just responded to it
Testimonials
Byron Narciso
Technician
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!