i own a business and apparently have a couple of Facebook accounts and my Instagram account is linked to the wrong account but we don't know how to...

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Customer

i own a business and apparently have a couple of Facebook accounts and my Instagram account is linked to the wrong account but we don't know how to delink aand correct this. We also don't know what email the Facebook is attached to our password. It's a mess.

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Elixir Cada
Facebook Expert

Hi Steven,

Do you have access on the 2 facebook accounts and instagram account that you mentioned on question that you posted? 

Posted
Customer

If you could contact us between 10:30am and 2pm Eastern Standard time, we are in New York and all ***-***-**** and ask for Traci she knows exactly what the situation is and you could perhaps get a clearer understanding and help guide her.   I believe the problem is our instagram account is linked to the wrong facebook account and we don't know how to get it disconnected so we can connect it to the correct facebook account but I'm not sure of the details.   Please call her as it will be much clearer I believe and you could tell us how to proceed.

Thanks, Steve

Posted
Elixir Cada
Facebook Expert

Sure, I will give her a call on the time that you suggested. 

Thank you for your reply. 

Posted
Elixir Cada
Facebook Expert

Hi Steven,

Just spoke to Traci and after few testings and trials. We were able to confirm that the problem is the instagram account that you have. It keeps on connecting to the MJ Beanz facebook page.

We tried to create a new instagram account for testing purpose and we were able to add the MJ Beanz Toyz on the new instagram account. 

Traci will explain to you everything incase I have missed one here.

Let me know if you have further questions. 

Posted
Elixir Cada
Facebook Expert

Hi Steven,

I am making a follow up on this. Were you able to speak with Traci? 

Do you have further questions? 

Posted
Elixir Cada
Facebook Expert

Hi Steven,

I am making a follow up on this. Were you able to speak with Traci? 

Do you have further questions?

Posted
Customer

Hi, Elizir, so there is no solution to this other than starting a new instagram account?  That's what she told me today, but then we would lose all our followers.  Is there no way to get them transferred over?  Should we try to contact instagram and ask them if they can stop it from connecting to that facebook account?   And there's no way to delete the facebook account because I'd much rather lose that than the instagram?   Sorry for so many questions but I want to get this resolved so that we can start to work on building up our social media.   Thanks

Steve

Posted
Elixir Cada
Facebook Expert

Hi Steven,

You can actually report the instagram account since that is the main issue as per testing with Traci. The thing is in reporting the issue to facebook/instagram, their response time might not be that faster since they have a lot of customers that they need to solve on a day to day basis. You can send a report to them via email at support@instagram.com.

Let me know if you have further questions.

Posted

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