Hi! Facebook asked me to establish a two-step verification. I did and somehow I was logged out of profile, page and messenger on all my devices....

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Customer

Hi! Facebook asked me to establish a two-step verification. I did and somehow I was logged out of profile, page and messenger on all my devices. I've not connected fb with google autentication app, which means that I can not login. I kind of in a roundabout where I get sms with new code and then need the autogenerated authentication code - but I cannot get it. I'm locked out of everything and there's no place to get manual support from Facebook. Please help.

Last updated
Ramy De Jesus
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ramy De Jesus
Facebook Expert

 Hi Steinar,

Thank you for choosing ExpertHelp. First may I know if you still have access to the email address that you are using on your facebook account? Second on which device you are accessing your facebook account? I tried calling you but I am having a hard time to contact you. When you're ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

Regards,

Ramy De Jesus

Posted
Customer

Hi Ramy!
Thanks for the response. I'm in Spain and in CET time. 
Yes I have the registered email and phone number. I can change the password, but then I am asked for the autogenerated code - which I have to log in to FB to get. And I cannot log in without this autogenerated code. It's like having locked myself out of the house with the keys inside, needing the keys to open the door.

Posted
Ramy De Jesus
Facebook Expert

 Thank you for your response. Normally this code will be sent to the registed phone to your account. Do you still have access on this number?

Posted
Customer

Hi, yes. 
Can you call me? I use whats app and telegram as well

Posted
Ramy De Jesus
Facebook Expert

If you have this then you have the option to disable this feature. Please follow the steps to disable the 2 factor authentication on your facebook account.

    1. Log in to “Facebook,” then select the “Settings” tab followed by the “Security & Login” page under the “Settings” tab.
    2. Click ‘Edit‘ next to the 2FA option. Next, you’ll need to input your current Facebook password.
    3. Now you can click ‘Turn Off‘ to disable two-factor authentication.

Please advise me if this helps. Will be standing by for your response.

Posted
Ramy De Jesus
Facebook Expert

I can call you on telegram.

 

Posted
Ramy De Jesus
Facebook Expert

What is you name on Telegram so I can add you.

Posted
Customer

Steinar Ditlefsen

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Customer

Check if you use the right phone number, I've zero unanswered calls the last 12 hours

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Customer

+34 604xxxx22

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Ramy De Jesus
Facebook Expert

What nickname are you using on Telegram?

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Customer

No nickname, my name only

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Ramy De Jesus
Facebook Expert

Can you try to add me on you end my username is @DJRamy

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Customer

Only @DjRamy comes op 

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Customer

Hello?

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Ramy De Jesus
Facebook Expert

https://t.me/DJRamy11

Posted
Ramy De Jesus
Facebook Expert

Try that one search me using that one Steinar

 

Posted

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