Hi. I am at a loss with Facebook. For whatever reason, I believe my email deactivated and I can’t log into my personal Facebook. Therefore, I can’t...

Answer

Customer

Hi. I am at a loss with Facebook. For whatever reason, I believe my email deactivated and I can’t log into my personal Facebook. Therefore, I can’t get into my business page as they are linked together. Password reset won’t work as my email is “deactivated” d**3@yahoo.com and Facebook states it’s not a valid email address to log in. I can still log into that email account, but I did leave it dormant for 8-10 years as I made that email simply to create a Facebook account, so my entire inbox was deleted. My Facebook personal page and business page are still up and running. I don’t believe I was hacked. Everything I post on my business Instagram is still being uploaded to Facebook (linked) but I simply can’t check Facebook as I can’t log in. I’m freaking out as thats a huge source of income, my business page @dr3pitching

I am okay with not getting my personal Facebook back if that’s the case (sad as all my memories are there) and I will create a new Facebook account, but I need my business page linked so I can edit it, make posts, and check my inbox.

All my passwords for everything are saved on a protected app. I didn’t change my FB email but I did change my password about a week before everything happened. I have both passwords written down if needed. I’d love more than anything to talk on the phone if possible. Another thing, around a week before everything happened, I was not allowed to check my business inbox as I didn’t have “authorization to” & followed all directions said ti fix it.

This is urgent & I pray can be fixed!!!!

Thank you for reading this. Any advice will be appreciated & I’d love to talk about this on the phone.

Last updated 5/6/2022

Ramy De Jesus

Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted 5/6/2022

Customer

Hi! Thank you both! I'm ready!

Posted 5/6/2022

Customer

Erika, thank you for the fast response and connecting us! I hope this can be resolved 🙌🏼🙌🏼🙌🏼

Posted 5/6/2022

Ramy De Jesus

Facebook Expert

 Hi Danielle,

Thank you for choosing ExpertHelp.com. First Let's try to recover your personal facebook account. If you can send me the password you used on your facebook account. For security send it to my personal email address r**s@gmail.com

Posted 5/6/2022

Ramy De Jesus

Facebook Expert

 And also want to know if this phone number ***-***-**** is associated on your facebook account?

Posted 5/6/2022

Customer

Sent! 

Posted 5/6/2022

Customer

Email sent 👍🏽

Posted 5/6/2022

Ramy De Jesus

Facebook Expert

Will check on it.

Posted 5/6/2022

Ramy De Jesus

Facebook Expert

May I know if the Phone number ***-***-**** is associated on the facebook account you want to get access?

Posted 5/6/2022

Ramy De Jesus

Facebook Expert

 I sent you a response on your email can you please verify it. Thank you.

Posted 5/6/2022

Customer

Would you like me to respond via email or on here??

Posted 5/6/2022

Ramy De Jesus

Facebook Expert

For the password and other credentials you can send your responds to the email for security.

Posted 5/6/2022

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