My account was hacked and then disabled a week ago. I would like to get access to download my data and account history. I've tried and cant seem to...

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Customer

My account was hacked and then disabled a week ago. I would like to get access to download my data and account history. I've tried and cant seem to get it to work. Is it possible to do this?

Last updated
Scott Steinbrink
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Scott Steinbrink and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Scott Steinbrink
Facebook Expert

Have you tried going to www.facebook.com/hacked       This link will help you reclaim your account. 

Posted
Customer

I have. I did everything as instructed. From the moment I noticed thge problem (less than a minute in) I followed the instructions (including responding to the email alerting me to the password reset that I had not sent in that request). I have been able to get to a screen that says download your data but it does not seem to work.

Posted
Customer

The hacker changed thge name and profile picture to a famous Korean comedian.  Screen shot of log in

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Scott Steinbrink
Facebook Expert

You should be able to download your data only if you can access your account.  Thats why I was focused on getting your account back.  But you mentioned it was disabled -- is it because it violated community standards?

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Customer

Yes, the hacker sent out messages under the new name. After the account was disabled, I was texting with friends about it and they all asked if the hacker was Tran Thanh because they had gotten messages from that name. Appartently using this name as a hacked name has gone on for years because I know another person who had the same thing happen 4 years ago.

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Customer

I am able to access the account but this is what I see.  When I try to download nothing happens. 

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Customer

The frustrating think is that this is a really simple case that any reasonable security system should have seen. A windows computer in Korea (according to the report) is used to reset a password that is immediately used to change the name and profile picture. A 5 year old could see through this. 

Posted
Scott Steinbrink
Facebook Expert

I'm sorry, once it is disabled, and the information within it is not accessible.  As for how you got hacked, it all takes a link from someone via messenger or a corrupted link within Facebook, or you gave a code to someone in Messenger.  That's how.     I am on top of everything, and Im very wary of links that I am skeptical to click.  Thats your advice to protect your accounts in the future.  Also in Password & Security, create 2 or 3 very trusted people to have access to your account should your account have been compromised, that way you can get your account back faster. 

Right now, only way I can suggest is that you create a new account with a new email address, and go from there.   

The reason nothing happens when you try to download your data is your account is inaccessible at this point. 

 

Posted
Customer

Bummer, thanks!

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